Chun-Hsiang(Peter) Ling
Baywater,WA
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Officer/Warehouse Forklift Operator
Aplus chemical
Bayswater, WA
04.2021 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Tracked down sources of special products and services to meet customers' special needs.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Collaborated with team members on various tasks related to storage and transport operations.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
- Kept record of daily activities such as number of items moved or handled throughout the day.
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Noted and recorded receipt of materials on drivers' paperwork.
Machine Operator
fresh food
Cockburn, Wa
06.2018 - 03.2021
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Maintained assigned equipment and performed daily inspections to increase equipment lifetimes.
Barista
Perfect peach cafe
Osbourne Park, WA
04.2019 - 02.2020
- Operated cash register, collected payments and provided accurate change.
- Greeted guests with pleasant smile and superior customer service.
- Described menu items to customers and suggested products based on stated preferences.
Waiter
chatter cafe and restaurant
Midland, WA
08.2017 - 12.2018
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
Labor Worker
Cro cast
Hazelmere, WA
07.2016 - 06.2018
- Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground.
- Assisted distribution of tools, materials and equipment to skilled workers.
Packer
fresh food
Cockburn, WA
09.2015 - 03.2016
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Arranged items on pallets according to size and weight.
Butcher
top cut meat
Bibra Lake, WA
03.2015 - 09.2015
- Cut, wrapped, weighed and labeled orders for customers.
Packer
lite n easy
Canning Vale, WA
07.2014 - 02.2015
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
Mail Sorter
Australia Post
Welshpool, WA
04.2014 - 06.2014
- Operated mail processing equipment and manually sorted mail.
Cleaner
APEX
Cockburn, WA
04.2014 - 06.2014
- Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
Education
Bachelor of Science -
Ilan University
TaiwanSkills
- Customer support
- Shipment tracking
- Order Management
- Forklift Operation
Certification
- White card
- Forklift license
- RSA
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Professional
Timeline
Customer Service Officer/Warehouse Forklift Operator
Aplus chemical
04.2021 - Current
Barista
Perfect peach cafe
04.2019 - 02.2020
Machine Operator
fresh food
06.2018 - 03.2021
Waiter
chatter cafe and restaurant
08.2017 - 12.2018
Labor Worker
Cro cast
07.2016 - 06.2018
Packer
fresh food
09.2015 - 03.2016
Butcher
top cut meat
03.2015 - 09.2015
Packer
lite n easy
07.2014 - 02.2015
Mail Sorter
Australia Post
04.2014 - 06.2014
Cleaner
APEX
04.2014 - 06.2014
Bachelor of Science -
Ilan University
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