Chun-Hsuan Chung
Strathfield,NSW
Summary
Proven professional with experience, excelling in customer service and team collaboration. Enhanced guest experience through efficient service and built strong relationships with regulars. Developed training materials, increasing preparedness among new recruits. I just arrived at Australia at 28 Aug 2024. Look forward to work.
Overview
2
2
years of professional experience
Work History
Waitress
Family Business
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Collected payment for food and drinks served and maintained accurate cash drawer.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Answered customers' questions, recommended items.
- Maintained order efficiency and accuracy through clear communication with kitchen staff.
Officer
Government
04.2022 - 08.2024
- Maintained strict adherence to national laws, minimizing risk exposure for the organization.
- Mentored junior staff members, helping them develop their skills.
- Increased awareness and preparedness for potential threats by developing comprehensive training materials for new recruits.
- Prevented people getting scammed.
- Reviewed documents and ensured compliance with national laws.
- Collected, arranged, and input information into database system.
Education
Bachelor of Geography - Geography
National Taiwan Normal University
Taipei, Taiwan06.2016
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Menu Recommendations
- Supply Restocking
Languages
Chinese (Mandarin)
Native or Bilingual
English
Elementary
Timeline
Officer
Government
04.2022 - 08.2024
Waitress
Family Business
Bachelor of Geography - Geography
National Taiwan Normal University
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