Summary
Overview
Work History
Education
Timeline
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CHUN WANG

Glengowrie,SA

Summary

Dedicated and adaptable, I have a passion for food and a commitment to customer satisfaction. Experienced with using tools efficiently, I thrive in team environments and am reliable in ensuring store shelves are always well-stocked. Ready to support Woolworths' night fill operations on Monday, Tuesday, and Saturday evenings.

Overview

1
1
year of professional experience

Work History

Cross-border E-commerce Operations Intern

Shopify&JD
12.2021 - 02.2022
  • Managed the qualification review of Shopify merchants entering JD Marketplace, encompassing company information, brand evaluation, and store quality checks. Collaborated with product and business service teams to pinpoint and rectify challenges faced by overseas merchants, enhancing the onboarding experience.
  • Led the preparatory stages of the strategic alliance between JD.com and Shopify by investigating and optimizing a vast pool of 1,164 products within the JD Sourcing tool. Furthermore, I developed and disseminated key investment promotion narratives to bolster the partnership.
  • Independently conducted a detailed business analysis for JD.com's cross-border e-commerce segment, gathering pivotal data on aspects like cross-border payments, ERP systems, governmental policies, and international logistics. This effort culminated in a comprehensive, chart-based PowerPoint presentation detailing the findings.

Receptionist

The Cart Co.
06.2022 - 12.2022
  • Customer Service Excellence: Warmly greeted customers upon entry, ensuring they felt welcomed and oriented. Addressed inquiries about the menu, special promotions, and loyalty programs, elevating the customer experience.
  • Reservation Management: Handled phone, online, and in-person reservations for special events and large groups. Managed waitlists during peak hours, ensuring efficient seating turnover and minimal customer wait time.
  • Cashier: Processed an average of 45 cash and card transactions per hour with 100% accuracy.

Education

Bachelor - Banking And Finance

Monash University
Melbourne, VIC
06.2023

Timeline

Receptionist

The Cart Co.
06.2022 - 12.2022

Cross-border E-commerce Operations Intern

Shopify&JD
12.2021 - 02.2022

Bachelor - Banking And Finance

Monash University

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CHUN WANG