Chunchun Shrestha
Braitling
Summary
Diligent and growth-focused professional with progressive experience in coordinating a broad range of administrative, leadership, and client service-focused activities to ensure smooth operations. Experienced in providing comprehensive administrative support, including responding to telephone calls, managing cash, replying to emails, processing invoices, and maintaining records. Skilled in collaborating with staff at all levels to meet deadlines and assisting in training to ensure high productivity and efficiency within the team. Customer-centric with a proven track record of assessing and satisfying client needs by utilizing available resources to achieve customer satisfaction. Proficient in contributing to customer-base expansion through engaging new clients and retaining key customers. Possesses excellent communication, collaboration, multitasking, and interpersonal skills, thriving in fast-paced working environments.
Overview
9
9
years of professional experience
Work History
Senior Client Service Officer/Team Leader (AR)
Department of Corporate and Digital Development (DCDD)
08.2024 - Current
- Experienced team leader dedicated to supporting departmental goals and ensuring timely completion of tasks
- Skilled in training and mentoring team members to maximize performance and achieve organizational objective
- Proven ability to resolve complex client issues and streamline work processes for enhanced efficiency
- Supporting and motivating team members and committed to train team members, equipping them with necessary skills and knowledge to enhance their capabilities to improve their performances
- Dedicated to providing departmental support to team and overseeing and organizing the team to ensure tasks are completed accurately and efficiently within deadlines
- Conducted recruitment processes for new team members, including screening
- Assisted manager in developing and implementing training programs and schedule to enhance team performance
- Delivered high-quality customer support by efficiently managing multiple priorities while maintaining a positive attitude under pressure situations.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and support.
Acting Assistant Manager (Accounts Receivable)
Department of Corporate and Digital Development
09.2024 - 09.2024
- Support to the AR manager in overseeing and organizing all operational aspects of the AR functions, ensuring services are delivered effectively and in a timely manner.
- Collaborating with manager to explore potential enhancements to the system and AR process to reach and surpass the target goals
- Provide detailed investigation results and recommendation to team members regarding complains or complex issues for their consideration and also offering guidance to both internal and external stakeholders on AR processes and options for debt recovery adhering legislative framework and standard policies and procedures.
- Collaborated with AR manager in designing and conducting training programs for new onboarding staff.
- Developed strong working relationships with team, fostering a positive work environment.
Acting Senior Client Service Officer (PDR Unit)
Department of Corporate and Digital Development (DCDD)
02.2024 - 07.2024
- Performing and processing salary overpayments, certifying and quality assurance functions for the recovery of salary and entitlements ensuring quality delivery to clients adhering to legislative framework and standard policies and procedure.
- Provide accurate, timely information to clients including more complex / difficult debt recovery matters
- Provide professional query resolution
- Prepare correspondence relating to salary overpayment for current employees and ex employees for debt recovery actions ensuring clients are kept accurately informed
- Executed tasks with high efficiency to effectively handle backlogs, meet deadlines, and provide exceptional client services while addressing client complaints in accordance with established procedures and policies
- Collaborated closely with the manager, engaging in brainstorming sessions, sharing insights and information, and applying critical thinking and problem-solving skills to tackle complex issues, working in coordination to reach set objectives
- Played a key role in the smooth transition of relocating the unit to different regions by implementing standard protocols, training the new team through virtual and in-person meetings, and ensuring a successful transfer of information, knowledge, and expertise
Acting Team Leader
Department of Corporate and Digital Development (DCDD)
10.2023 - 01.2024
- Performing Higher duties and responsibilities as Acting Team leader with aim to support department and supervise and coordinate team to ensure that jobs are done appropriately in timely manner
- Training and supporting new team members on board by providing proper Skills and knowledge to upskill and achieve maximum capacity to meet the department’s goal and vision
- Ensure that complex and contentious issues concerning client's debtor accounts are resolved promptly and effectively, ensuring that all the matters are resolved in satisfactory manner
- Actively engaged in finding ways to streamline our work processes and increase efficiency, constantly seeking out opportunities for improvement within our team
Client Service Officer (Accounts Receivable)
Department of Corporate and Digital Development (DCDD)
08.2022 - 10.2023
- RTM- Receiver of Territory Monies- Being responsible for Paying, Collecting, Receipting, Safeguarding and Depositing Monies on the behalf of the Northern Territory Government
- Resolve Accounts Receivable customer queries through delivery of quality solutions and outcomes
- Liaise with clients to promote the development of a professional relationship
- Dealing with more complex issues in relation to issuing of invoices, receipts processing and debt management
- Manage a portfolio of delinquent debtors to ensure successful recovery of revenue on behalf of our clients through liaising with our clients, external mercantile agents and directly with the debtor
- Contribute to development of operating processes and systems and continuous improvement
- Delivered high-quality customer support by efficiently managing multiple priorities while maintaining a positive attitude under pressure situations.
Intern
Chamber of Commerce
10.2020 - 01.2021
- Organized “Christmas in Katherine”, (re-known yearly promotional campaign)- Project to assist local businesses with main motto “Shop Local, Support local”
- Prioritized local and small businesses by developing and integrating strategies and schemes to ensure success of event
- Through a combination of email, phone calls, and in-person meetings, successfully convinced small businesses to participate in all aspects of the campaign
- Issued and entered invoices and payment receivables from respective companies in system for reconciliation
- Successfully persuaded approximately 30 local businesses to sign up for membership
- Diligently registered all participating businesses in chamber of commerce administration system to maintain accurate records
- Aided in promoting social and print media events by obtaining best quotes from suppliers for different marketing materials, such as flyers, vouchers, entry boxes, and entry tickets for Christmas in Katherine Draw
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
Team Leader
Delaware North Company (Proud Mary Coffee, Melbourne Airport, T3)
01.2016 - 12.2020
- Oversaw execution of all operations in compliance with defined standards
- Handled cash, balanced/closed till, and completed day-end paperwork meticulously to prevent errors
- Alignment of health and hygiene regulations at workplace
- Leading and motivating team members and providing all the essential training to the staff for smooth and standard operation of the business
- Implemented strategic initiatives to boost daily sales and revenue and constantly striving for growth and success
- Commitment to deliver best customer service
Education
Advance Diploma of Marketing Communication -
IH Business College
01.2022
Diploma of Social Media Marketing -
IH Business College
01.2021
Master of Professional Accounting and Master of Business Administration -
Holmes Institute
01.2018
Bachelor of Business Administration - Major in Finance
Tribhuvan University
01.2015
Diploma in Management -
Ambition Academy College
01.2011
Skills
- Administrative Assistance
- Team management
- Customer Base Expansion
- Strategic Planning and Execution
- Cash/Invoice Handling
- Data & Records Maintenance
- Rules & Regulation Compliance
- Analytical and Organizing skills
- Workflow Management
- Stock Level Maintenance
- Cross-functional Collaboration
- Process Improvement
- Schedule Preparation
- Team Building & Leadership
- Key Relationship Development
- Accounting principles and procedures
- MS Office Suite
- Government Accounting System
- PIPS
- Professionalism and Etiquette
References
Available on request
Timeline
Acting Assistant Manager (Accounts Receivable)
Department of Corporate and Digital Development
09.2024 - 09.2024
Senior Client Service Officer/Team Leader (AR)
Department of Corporate and Digital Development (DCDD)
08.2024 - Current
Acting Senior Client Service Officer (PDR Unit)
Department of Corporate and Digital Development (DCDD)
02.2024 - 07.2024
Acting Team Leader
Department of Corporate and Digital Development (DCDD)
10.2023 - 01.2024
Client Service Officer (Accounts Receivable)
Department of Corporate and Digital Development (DCDD)
08.2022 - 10.2023
Intern
Chamber of Commerce
10.2020 - 01.2021
Team Leader
Delaware North Company (Proud Mary Coffee, Melbourne Airport, T3)
01.2016 - 12.2020
Advance Diploma of Marketing Communication -
IH Business College
Diploma of Social Media Marketing -
IH Business College
Master of Professional Accounting and Master of Business Administration -
Holmes Institute
Bachelor of Business Administration - Major in Finance
Tribhuvan University
Diploma in Management -
Ambition Academy College
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