Chun Fei Jeffie Lau
Perth,Western Australia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sell Assistant
JD Sport
Perth, Western Australia
12.2022 - Current
- Greeted visitors, clients and guests in a professional manner.
- Served as contact person and source of information to maintain good communication with clients.
- Developed positive relationships with internal customers through effective communication techniques.
Head Waiter
Dragon HotPot
Victoria Park , Western Australia
11.2021 - 11.2022
- Trained new waiters on food service procedures and customer service standards.
- Provided assistance in resolving customer complaints in a professional manner.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Greeted customers and escorted them to their tables.
Education
High School Diploma -
Lynwood Senior High School
Parkwood WA 08-2019
Certificate II - Split Air Conditioning And Heat Pump Systems
South Metropolitan TAFE Carlisle Campus
Carlisle WA Skills
- Workload Management
- Customer Service
- Excellent Communication
- Sales Closing
- Team Building
- Project Support
- Operations Support
Certification
- Cert II in Sport and Rac
- Construction White Card
Languages
English
Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Timeline
Sell Assistant
JD Sport
12.2022 - Current
Head Waiter
Dragon HotPot
11.2021 - 11.2022
High School Diploma -
Lynwood Senior High School
Certificate II - Split Air Conditioning And Heat Pump Systems
South Metropolitan TAFE Carlisle Campus
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