Neville Wong
Clyde North,VIC
Summary
Results-oriented Car Sales Professional with 4 years of experience in the automotive industry. Demonstrating a commitment to excellence and continuous professional development. Expertise in building strong client relationships, negotiating sales agreements, and providing in-depth product knowledge to customers. Skilled in utilizing effective sales techniques and leveraging market insights to drive sales growth and enhance dealership profitability. A driven and motivated team player with a passion for cars and a dedication to achieving success in a competitive sales environment.
Overview
4
4
years of professional experience
Work History
New Car Sales Consultant
Berwick Mazda
02.2020 - Current
- Built rapport with clients through active listening, understanding their needs and enhanced customer satisfaction by providing personalized consultations and tailored vehicle recommendations.
- Utilized CRM software to manage client information efficiently, streamlining the sales process from initial contact to final sale.
- Closed sales by drawing out and overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
- Recognized for exceptional customer satisfaction ratings and received multiple performance awards.
- Developed strong referral network by establishing trust with satisfied customers who recommended services to friends and family members.
- Always keen to help and demonstrate as a team player
Education
Bachelor of Health Science - Food And Nutrition
Deakin University
Melbourne, VIC11.2016
Diploma of Health Science - Health Science
Melbourne Institution of Business And Technology
Melbourne, VIC10.2012
Skills
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
- Establishing and maintaining strong relationships with customers to encourage repeat business and referrals
- Excellent negotiation skills and ability to close sales effectively
- Ability to identify and resolve customer concerns or objections to facilitate a sale
- Remaining calm and composed when dealing with challenging customers or situations
- Proficient in Microsoft Office Suite and CRM software
- Detail-oriented with strong organizational and time management abilities
- Adaptable and able to thrive in a fast-paced, team-oriented environment
- Collaborating effectively with colleagues and other departments to meet sales targets and enhance customer satisfaction
- Self-motivation and a strong desire to succeed in a competitive sales environment
Accomplishments
- Mazda Guild Associate Member 2021 & 2023
- New Car Sales Teammate of the Year 2021 Award
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
New Car Sales Consultant
Berwick Mazda
02.2020 - Current
Bachelor of Health Science - Food And Nutrition
Deakin University
Diploma of Health Science - Health Science
Melbourne Institution of Business And Technology
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