Chunjie Xu(Atom)
Brisbane,QLD
Summary
As a student of digital communication, I possess a solid foundation in modern communication strategies, complemented by practical experience in the e-commerce industry. My work in e-commerce has equipped me with essential skills in market analysis, customer relationship management, and cross-functional collaboration. Additionally, my experience as a management trainee has honed my leadership and strategic thinking abilities, while my role as an assistant lobby manager has developed my customer service excellence and team management skills. These experiences position me as a versatile professional capable of driving digital transformation and operational efficiency in diverse environments.
Overview
3
3
years of professional experience
Work History
Business Connection Clerk
Hanpinghui
07.2022 - 12.2022
- In-depth analysis of market trends, competitor dynamics, and customer needs, with regular monitoring and analysis of sales and traffic data to provide data support for the formulation and optimization of e-commerce operational strategies.
- Maintain communication with customers through multiple channels, handle after-sales issues, enhance customer satisfaction, and collaborate closely with marketing, logistics, and technical teams to ensure the smooth implementation of projects and the efficient operation of the e-commerce platform.
Management Trainee
Shanghai Electric
10.2020 - 03.2022
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Acted with integrity, honesty, and knowledge to promote the culture of the company.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Assistant Lobby Manager
Fairmont Peace Hotel Shanghai
11.2019 - 06.2020
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Cultivated a culture of continuous improvement within the team, motivating staff members to consistently seek opportunities for growth and personal development.
- Conducted regular inspections of the lobby area to uphold cleanliness and safety standards consistently.
- Provided personalized assistance to VIP guests, creating memorable experiences that encouraged repeat visits.
Education
Master of Arts - Digital Communications And Media
Queensland University of Technology
Brisbane, QLD06.2025
Skills
- Customer Satisfaction
- Schedule and calendar management
- Microsoft Office
- Customer Relations
- Complaint Handling
- Trends Analysis
Timeline
Business Connection Clerk
Hanpinghui
07.2022 - 12.2022
Management Trainee
Shanghai Electric
10.2020 - 03.2022
Assistant Lobby Manager
Fairmont Peace Hotel Shanghai
11.2019 - 06.2020
Master of Arts - Digital Communications And Media
Queensland University of Technology