Chun Kit Henry Cheng
Sydney,NSW
Summary
Professional food and beverage leader with strong focus on team collaboration and achieving results. Adept at managing operations, ensuring high standards in service and quality, and adapting to changing needs. Skilled in staff training, inventory management, customer service, and problem-solving. Reliable, flexible, and driven to enhance team performance and guest satisfaction.
Overview
12
12
years of professional experience
Work History
Food and Beverage Team Leader
The Branksome Hotel & Residences
02.2022 - Current
- Managed daily operations, including scheduling, budgeting, and employee evaluations for continuous improvement.
- Coordinated special events, catering services, and private parties to generate additional revenue streams.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
- Developed a positive work environment by fostering open communication and teamwork among staff members.
Banquet Server
The Fullerton Hotel
02.2022 - 02.2023
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Carried out professional service, retaining polite and friendly approach at all times.
- Set up banquet tables and chairs based on event requirements.
Food and Beverage Attendant
Palace Restaurant
01.2020 - 02.2022
- Greeting and hosting 100+ customers per day
- Resolve customer complaints and answering their inquiries
- Managing 15+ tables every time
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays
Food and Beverage Attendant (placement)
The Star Sydney
09.2019 - 10.2020
- Greeting and hosting 150+ customers on weekdays and 300+ customers on weekends
- Managing 40+ customers with responsibility
- Resolve customers complaints with professional standard
- Cashier duty with less than 1% mistake
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery
- Strengthened communication skills through regular interactions with others
Dondonya Restaurant
Dondonya Restaurant
05.2018 - 01.2019
- Greeting and hosting customers with Japanese
- Taking orders by using POS system
- Serving food to customers with minimum time
- Cashier duty with different type of payment methods with less than 1% mistakes
- Managed time efficiently in order to complete all tasks within deadlines
Customer Service Attendant
Tumi, Imagine X Group Company
01.2013 - 07.2015
- Knowledge and understanding every types of products company
- Responded to customer requests for products, services, and company information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
Bachelor of Science - Bachelor of Hospitality Management
International College of Hotel Management
02.2022
Bachelor of Science - Bachelor of Hospitality Management
BlueMountains International Hotel ManagementSchool
10.2019
High School Diploma -
Sino College
09.2017
Skills
- Communication
- Computer Skills
- Ability to Work Under Pressure
- Customer Service
- Sanitation Standards
- Food and Beverage Operations
- Labor Management
- Cost Control
- Beverage knowledge
- Table management
- Teamwork and Collaboration
- Problem-Solving
- Multitasking ability
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Food and Beverage Team Leader
The Branksome Hotel & Residences
02.2022 - Current
Banquet Server
The Fullerton Hotel
02.2022 - 02.2023
Food and Beverage Attendant
Palace Restaurant
01.2020 - 02.2022
Food and Beverage Attendant (placement)
The Star Sydney
09.2019 - 10.2020
Dondonya Restaurant
Dondonya Restaurant
05.2018 - 01.2019
Customer Service Attendant
Tumi, Imagine X Group Company
01.2013 - 07.2015
Bachelor of Science - Bachelor of Hospitality Management
BlueMountains International Hotel ManagementSchool
High School Diploma -
Sino College
Bachelor of Science - Bachelor of Hospitality Management
International College of Hotel Management
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