Chun Man Kevin LAU
Ingle Farm,SA
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Officer
dwell Student Living
02.2023 - Current
- Check in / out Guest
- Cashiering & Accounting
- Room Assignment & Room Inspection
- Handling Guest Enquiry & Complaint
- Handling Phone calls, Email and Reservation Enquiry
Guest Service Agent
Majestic Roof Garden Hotel
01.2022 - 02.2023
- Check in / out Guest
- Cashiering & Accounting
- Room Assignment
- Handling Guest Enquiry & Complaint
- Handling Phone calls, Email and Reservation Enquiry
Restaurant Supervisor
Musque Food & Wine
08.2021 - 12.2021
- Hosting
- Serving Food and wine
- Monitoring restaurant service
- Handling Guest Enquiry & Complaint
Guest Service Officer (Part Time)
InterContinental Adelaide
12.2019 - 08.2021
- Check in / out Guest
- Room Assignment
- Handling Phone calls, Guest Enquiry & Complaint
- Up-sell and Enroll guest loyalty program
Guest Service Officer (Group)
Hyatt Regency Sydney
10.2018 - 10.2019
- Group Check in / out for Group VIP and Group Guest
- Room Assignment for Group
- Communicate with Tour Leader & Organiser
Guest Relations Officer (Contract)
Shangri-La Sydney
04.2018 - 09.2018
- Check in / out VIP and Guest
- Room Assignment for Members and VIP
- Handling Guest Enquiry
- Up-sell and Enroll guest loyalty program
Assistant Manager - Front Office
Regal Kowloon Hotel (Hong Kong)
08.2016 - 11.2017
- Monitoring & assisting Hotel Operation
- Handling Guest Enquiry & Complaint
- Up-sell and Enroll guest loyalty program
Guest Relations Supervisor (Executive Club)
Regal Kowloon Hotel (Hong Kong)
04.2014 - 07.2016
- Personal Check in / out for VIP and repeated Guest
- Room Assignment for VIP
- Manage Club Lounge Daily Operation
- Up-sell and Enroll guest loyalty program
Guest Service Officer (Executive Club)
Hotel Panorama (Hong Kong)
09.2012 - 03.2014
- Personal Check in / out for VIP and repeated Guest
- Room Assignment for VIP
- Manage Club Lounge Daily Operation
- Up-sell and Enroll guest loyalty program
Education
Diploma - Hospitality Management
Holmesglen Institute
01.2008
Certificate - Hotel and Catering Operations Course
Vocational Training Centre – Hospitality Industry Training and Development Centre
01.2006
Skills
- Front Office Skill – Reception, Reservation (Opera), Operator, Cashier
- Computer Skill – Microsoft Word, Excel & PowerPoint
- Full Australian drive license – Auto & Manual transmission
Certification
- 2024: First Aid Certificate (First Aid Pro)
- 2023: Working with Children Check (Government of South Australia)
- 2021: Responsible Person (Government of South Australia)
- 2020: Certificate of Responsible Service of Alcohol (RSA Online Now)
- 2008: Diploma of Hospitality Management (Holmesglen Institute)
- 2006: Certificate in Hotel and Catering Operations (Vocational Training Centre-Hospitality Industry Training and Development Centre)
Language
Cantonese
English
Mandarin
Timeline
Customer Service Officer
dwell Student Living
02.2023 - Current
Guest Service Agent
Majestic Roof Garden Hotel
01.2022 - 02.2023
Restaurant Supervisor
Musque Food & Wine
08.2021 - 12.2021
Guest Service Officer (Part Time)
InterContinental Adelaide
12.2019 - 08.2021
Guest Service Officer (Group)
Hyatt Regency Sydney
10.2018 - 10.2019
Guest Relations Officer (Contract)
Shangri-La Sydney
04.2018 - 09.2018
Assistant Manager - Front Office
Regal Kowloon Hotel (Hong Kong)
08.2016 - 11.2017
Guest Relations Supervisor (Executive Club)
Regal Kowloon Hotel (Hong Kong)
04.2014 - 07.2016
Guest Service Officer (Executive Club)
Hotel Panorama (Hong Kong)
09.2012 - 03.2014
Certificate - Hotel and Catering Operations Course
Vocational Training Centre – Hospitality Industry Training and Development Centre
Diploma - Hospitality Management
Holmesglen Institute