Chun Po (Blake) Lai
Summary
Detail-oriented individual with exceptional communication, strong capacity for teamwork, tenacity and learning. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Able to effectively support team in frontline customer facing roles while balancing backline operational requirements to deliver quality and timely services.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Protective Services Officer
Queensland Police Service
11.2021 - Current
- Conducted training and support to new timers on access card production, procedures of signing in staff and visitors
- With speed and accuracy, the correct ID of each personnel entering court is identified in accordance with the Department of Justice policy. Any ID that is not accepted by DoJ or expired is asked politely to be screen in accordance with the conditions of entry
- Assisted staff members and associates of the Judge in building access, visitor arrangements and after-hour events. Clear communication was used to ensure their needs are met
- Aided with staff members on faulty, lost and adding new access of ID and access cards with accuracy and in a timely manner by looking at the application form, contacting stakeholders for approval of access of said applicant and immediately noting down of lost ID card and disabling access card
- Contacted right contractor for update and maintenance of Gallagher to make sure systems and everything is up to date to prevent errors
- Able to solve various problems of clients, staff members and general public with keen observation, general and legislative knowledge.
Admin Officer (Secondment)
Queensland Police Protective Services
01.2025 - 07.2025
- Managed and maintained the production and issue of various identification cards with accuracy and high-quality in accordance with various stakeholders
- Provided support to Queensland Police staff members for business and administration functions to ease their workload
- Operated on a shifting roster assisting upwards of 100 clients regarding production and issue of identification cards of new and current staff members
- Did yearly card audits to make sure all their details on the identification card, their contact number and department are up to date for logging in the systems
- Coordinated and liaised with Department of Justice, Queensland Health, CITEC operators, etc. the importance of having a valid and updated ID when entering a building for safety and security of all staff personnel
- Completed monthly ID card audits with authorised officers in Government Buildings that are returned and disposed of them accordingly in a secure bin
- Accurately spot anomalies of cost workings from different private security providers to make sure the rates of monthly services and recurrent services are correct. If not, communication was used to liaise with suppliers about the inconsistency and amendments are made accordingly to ensure correct pay to suppliers and billing to clients
- Effectively worked in a multidisciplinary team environment to deliver results in a timely manner. Liaised with each other for any discrepancies in bills and error of program used for billing
- Coordinated administrative functions to ensure compliance with operational policies and procedures.
- Skilfully operated unsupervised with knowledge gained and able to learn on the go to complete new and different tasks too meet deadlines
- Multitasked online and hard copy pay claims, leaves audits, higher duties applications and separation claims to ensure they are done before due date. Certain tasks such as leave with no pay and separations are prioritised to prevent unnecessary overpayment
Education
Bachelor of Criminology and Criminal Justice -
Griffith University
10.2020
Bachelor of Forensics Science/Criminology and Criminal Justice -
Griffith University
Nathan, QLD12.2018
Skills
- Proficient in delivering quality service
- Collaborative team member
- Leadership in diverse roles
- Team-oriented leadership
- Strong interpersonal skills
- Multidisciplinary support
- Adaptability in diverse environments
Certification
2024-03 Completion of BOSAR (Behavioural Observation and Suspicious Activity Recognition) training
LANGUAGES
Fluent in spoken and written English
Sound in spoken Cantonese
Timeline
Admin Officer (Secondment)
Queensland Police Protective Services
01.2025 - 07.2025
Senior Protective Services Officer
Queensland Police Service
11.2021 - Current
Bachelor of Criminology and Criminal Justice -
Griffith University
Bachelor of Forensics Science/Criminology and Criminal Justice -
Griffith University
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