Chunxiao (Esther) Bai
Melissa Place, West Pennant Hills,NSW
Summary
Detail-oriented payroll officer with excellent relationship experiences, always commitment and loyalty, collaborative teamworks. Seeking a payroll position in reputable organization to have opportunity to continue growing professionally.
Overview
14
14
years of professional experience
Work History
Payroll Officer
Healthcare Australia
03.2023 - Current
- Manage end-to-end processing of weekly and fortnightly payrolls, include setting up new starters, terminations, work compensations, redundancy and long service leave enquiry and calculations within strict deadlines.
- Collaborated with HR and Finance departments to ensure accurate employee records have been hand over as well as any invoice discrepancy update.
- Successfully transitioned the company to a new payroll service provider by coordinating data migration efforts and training staff on new processes.
- Provided exceptional customer service by responding to employee inquiries regarding payslips, deductions, taxes, and benefits in a timely manner.
- Supported employees during transitions such as promotions or terminations by ensuring proper adjustments were made in payrolls.
- Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
Payroll Officer
Senority Pty Ltd
10.2019 - 02.2023
- Complying with relevant awards and legislation
- Provide salary calculations for new staff and changes to existing staff arrangements.
- Upload/Data entry of all sick leave, annual leave, long service leave before each payroll.
- Process Fortnightly payrun and processing timesheets to ensure all pay items are processed in a timely fashion.
- Reconcile of employee entitlements and deductions
- Implement payroll changes such as award increases, PAYG upgrades.
- Answering general payroll enquiries, including advice on awards, policies etc.
- Produce month-end report and assist in GL reconciliation.
- Working closely with HR and Finance departments.
Part-time Payroll Officer
Manylike Pty Ltd
03.2019 - 09.2019
- Processing new employee's details.
- Managed payroll input, processes and submissions.
- Process fortnightly payroll for employees, ensuring accurate payroll transactions and payments.
- Preparation and timely delivery of pay slips and annual payment summaries.
- Liaise with employees and answering payroll related queries.
- Timely update employee database.
Senior Customer Service Consultant
HSBC Australia
11.2013 - 03.2015
- Resolved problems or discrepancies concerning customers' accounts.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Created strategic financial solutions to suit individualized client needs.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Liaised between bank branches regarding best practices and operations.
Personal Banker
Bank of China Australia
05.2011 - 09.2013
- Understands the customers’ needs and guides the customer to best possible solution based on my knowledge and expertise, and presents in a professional manner to the customers.
- Knows my strengths, areas of expertise and areas for development in order to ask appropriate questions to better understand information, also delivers quality work with minimum supervision, information and instructions.
- Helping branch manager to reach branch targets, manage the team member, looking after VIP customer to satisfy their needs.
- Preparing and completing monthly branch report include bank events, statistics calculation, and projects plan.
- General enquiry for home loan and train new staff.
Education
Master of Business in Accounting and Finance -
University of Technology, Sydney
Bachelor of Commerce - Accounting -
Macquarie University
Skills
- Excellent communication skill-actively listen to and understand colleague perspectives, meanwhile being able to share my own one effectively to maintain long-term relationship both external and internal
- Adaptability-adapt new environment quickly, understand an impending change and keep an open mind and able to handle pressures in positive manner
- Critical thinking-effectively analysis given information rationally and objectively to form successful outcome
- Time management-time blocking and prioritized works to ensure all works finalized in time with standards
- Complex problem solving-knowing best possible solution to ensure best outcome
Computer Skills
- MYOB
- Xero (advanced level)
- MS Word/Excel (advanced level)
- VLOOKUP
- Pivot table
- Data Analytics
- Outlook
Professional membership
- RG146 Tier 1 Compliance Solution
- FNS30107 Certificate in Financial Service Qualification
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
References
Referees available upon request
Timeline
Payroll Officer
Healthcare Australia
03.2023 - Current
Payroll Officer
Senority Pty Ltd
10.2019 - 02.2023
Part-time Payroll Officer
Manylike Pty Ltd
03.2019 - 09.2019
Senior Customer Service Consultant
HSBC Australia
11.2013 - 03.2015
Personal Banker
Bank of China Australia
05.2011 - 09.2013
Bachelor of Commerce - Accounting -
Macquarie University
Master of Business in Accounting and Finance -
University of Technology, Sydney
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