Chun Yau (Trista) Leung
Melbourne,VIC
Summary
Client-focused psychology graduate with experience supporting diverse individuals in fast-paced, people-facing environments. Strong organisational skills and a collaborative team member with a positive and proactive attitude.
Knowledge of problem-solving techniques and adaptability to meet various needs effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Participant Support Assistant
Hong Kong Young Women’s Christian Association (YWCA)
11.2025 - 12.2025
- Facilitated workshops with educational psychologists and social workers focused on skill-building and personal development for parents of kindergarten children.
- Interacted with 15+ parent-child pairs per session, adapting communication to meet individual needs.
- Gathered and analysed feedback from team members and participants to improve program quality.
Emotional Support Volunteer
Heartline HK
02.2023 - 06.2024
- Provided customised emotional support for 40+ individuals with empathy, professionalism, and discretion
- Applied active listening and clear communication to provide appropriate assistance, receiving 80%+ positive feedback from post-service surveys
- Maintained accurate records while adhering to confidentiality and organisational standards
Office Administration Intern
PuraPharm International (H.K.) Limited
06.2021 - 07.2021
- Directed phone and email enquiries to designated departments.
- Utilised document management systems to organise confidential company files.
- Coordinated schedules and meetings for the Executive Director, ensuring timely execution of tasks.
- Kept office equipment and supplies well-stocked to promote efficient operations.
Education
Bachelor of Psychology (Honours) -
Monash University
12.2025
Bachelor of Arts - Psychology
The University of Melbourne
12.2024
Skills
- Multilingual proficiency in English, Cantonese, Mandarin, and Korean
- Attention to Detail
- Customer Engagement
- Problem-solving
- Active Listening
- Teamwork and Collaboration
- Multitasking and Organisation
- Flexible schedule
Certification
- Working With Children Check, Volunteer (2025)
- Accredited Mental Health First Aider (2024)
- ZSA Suicide Awareness Training (2023)
- Heartline HK Volunteer Training (2022-2023)
- Advanced Leadership Training Programme: Shatin Tsung Tsin Secondary School (2020)
- Peer Mentor Programme Training: Shatin Tsung Tsin Secondary School (2019-2020)
- Outward Bound Leadership Programme (2019)
Timeline
Participant Support Assistant
Hong Kong Young Women’s Christian Association (YWCA)
11.2025 - 12.2025
Emotional Support Volunteer
Heartline HK
02.2023 - 06.2024
Office Administration Intern
PuraPharm International (H.K.) Limited
06.2021 - 07.2021
Bachelor of Psychology (Honours) -
Monash University
Bachelor of Arts - Psychology
The University of Melbourne