Chun Yeung MAK
Labrador,QLD
Summary
To pursue challenging assignment and responsibility that creates an ideal condition for delivering high quality services and contributing the growth of organization. It is my professional aspiration to secure a long-term career in hotel management with a respected industry group.
Overview
9
9
years of professional experience
Work History
Duty Manager
Peppers Broadbeach
11.2020 - Current
- Resolve customer concerns and effectively address complaints to ensure guest satisfaction
- Analyze customer feedback and survey results to identify opportunities for service and operational improvement
- Respond swiftly to emergency situations during shifts, ensuring safety and compliance
- Collaborate with cross-functional departments to support smooth and efficient daily operations
- Perform routine inventory audits to maintain optimal stock levels and support operational readiness
- Facilitate onboarding and training sessions for new team members, ensuring adherence to company standards and procedures
- Provide dedicated support and assistance to owners and long-term residents in a strata-titled property environment
Receptionist & Concierge
Peppers Broadbeach
07.2016 - Current
- Greet guests and ensured efficient, courteous check-in and check-out experiences
- Handle incoming phone calls and directed inquiries, addressing reservations, lost and found
- Monitor and accurately record petty cash transactions in accordance with financial procedures
- Assist with guest luggage and provided valet parking services when required
- Showcase hotel amenities and room features to enhance the guest experience
- Offer knowledgeable recommendations on local attractions, dining options and transportation services
Business Development Coordinator
Accor Realty & Asset Management
06.2023 - 10.2023
- Maintain and update the CRM database to ensure accuracy and completeness of client and lead information
- Generate new business opportunities through proactive outreach including cold calling, networking, marketing initiatives, and leveraging database leads
- Analyze market trends and monitor competitor activities to identify potential risks and strategic opportunities
- Represented the organization at networking events and industry conferences to cultivate professional relationships
Education
Bachelor of Business (Hotel, Tourism, Event, Real Estate and Property, Sport) -
Griffith University
Higher Diploma in Hotel Management -
Hong Kong Institute of Vocational Education (Chai Wan)
Skills
- Relationship Building
- Attention to Detail
- Delegating Work
- PMS software (Sihot)
- MS Office (Word, Excel, Outlook)
Shortcourses
- 20-04-2021, SITHFAB002 Provide Responsible Service of Alcohol
- 27-11-2024, HLTAID009 Provide cardiopulmonary resuscitation & HLTAID011 Provide First Aid
Language
English
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Full Professional
Korean
Elementary
References
References available upon request.
Timeline
Business Development Coordinator
Accor Realty & Asset Management
06.2023 - 10.2023
Duty Manager
Peppers Broadbeach
11.2020 - Current
Receptionist & Concierge
Peppers Broadbeach
07.2016 - Current
Bachelor of Business (Hotel, Tourism, Event, Real Estate and Property, Sport) -
Griffith University
Higher Diploma in Hotel Management -
Hong Kong Institute of Vocational Education (Chai Wan)
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