Chuong Nguyen
Malvern,VIC
Summary
Accomplished Manager Director at For Twenty One Pty Ltd, adept in operations management and team leadership, significantly increased revenue through strategic initiatives. Expert in fostering cross-functional team coordination and organizational development, ensuring financial stability and operational efficiency. Proven track record in enhancing productivity and implementing cost-saving technologies, with a focus on achieving high customer satisfaction and building strong professional networks.
Overview
29
29
years of professional experience
Work History
Manager Director
For Twenty One Pty Ltd
09.2009 - Current
- Championed change management efforts, successfully guiding the organization through periods of transition and growth.
- Increased revenue through strategic business development initiatives and strong client relationships.
- Managed company budgets, ensuring financial stability and long-term profitability.
- Built strong professional networks within the industry that led to increased referrals and partnership opportunities.
- Improved team productivity by implementing streamlined processes and effective communication strategies.
- Negotiated contracts with vendors, securing favorable terms that reduced overall costs.
- Enhanced operational efficiency by overhauling outdated systems and introducing new technologies.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed and maintained relationships with customers and suppliers through account development.
Manager of Operations
The Collins Investment Pty Ltd
03.2003 - 10.2008
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Improved team morale with regular feedback sessions and recognition of outstanding performance.
- Improved inventory accuracy with implementation of new tracking system, minimizing losses and write-offs.
Supervisor of Operations
Australia Post
11.1995 - 11.2002
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Education
Bachelor of Science - Chemistry
RMIT University
Melbourne, VIC11-1996
Skills
- Staff training and development
- Operations management
- Cross-functional team coordination
- Organizational development
- Decision-making
- Contract management
- Product management
- Complex Problem-solving
- Task delegation
- Time management
- Clear communication
- Team leadership
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Professional Working
Timeline
Manager Director
For Twenty One Pty Ltd
09.2009 - Current
Manager of Operations
The Collins Investment Pty Ltd
03.2003 - 10.2008
Supervisor of Operations
Australia Post
11.1995 - 11.2002
Bachelor of Science - Chemistry
RMIT University
Similar Profiles
Maureen Sharon AtienoMaureen Sharon Atieno
Operations Manager at Twenty Twenty SuppliesOperations Manager at Twenty Twenty Supplies
Kendyl CooperKendyl Cooper
Front of House Manager at 10 Twenty-FiveFront of House Manager at 10 Twenty-Five
Edna YoakumEdna Yoakum
Data Entry Clerk at Twenty Second Century TechnologyData Entry Clerk at Twenty Second Century Technology