Chuping Emma He

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. AS a Responsible Gambling officer I processes and issue Exclusion Orders including non-voluntary exclusion, self-exclusion and police exclusion. Monitor patron gambling activities and behaviour potentially displaying, indicator of Gambling Harm. Handling sensitivity and legal document and translation. Skill with using CID system for exclusion, Protecth system for RG incident report and Trackvia software for tacking patron time play policy.

Familiarity with using executive host system including Salesforce, SYNKROS, Staffportale,Opera and Club access system as daily use.

Promotes enjoyable and satisfying experience in professional environment by building relationships and developing loyalty with casino guests. Leverages highly effective verbal, written, telemarketing and communication skills to promote excellent guest service.

Experienced and friendly casino professional with outstanding communication and customer service skills. Conducts game table while monitoring players for fraudulent gameplay. Competent in dealing blackjack, Roulette, and baccarat. Focused professional with 9 years of experience dealing at card tables for casinos and private events. Customer-oriented employee building rapport and facilitating positive experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.