Churong tian
COOPERS PLAINS
Summary
Client-focused professional with experience in hospitality, sales, and business operations. Skilled in communication, crisis management, and cultural competency, with a strong ability to work in fast-paced environments. Currently pursuing a Master of Social Work at QUT, with a passion for community engagement and advocacy. Fluent in Chinese, Cantonese, and English, offering a multicultural perspective. Seeking to apply transferable skills in client service and teamwork to roles that create positive social impact.
Overview
5
5
years of professional experience
Work History
Kitchen Hand
Brisbane Convention Exhibition Center
02.2024 - Current
- Assisted in food preparation, including sandwiches, salads, and vegetables.
- Maintained kitchen cleanliness and hygiene, including dishwashing and equipment upkeep.
- Supported chefs in cooking, plating, and assembling dishes.
- Ensured proper food handling, storage, and safety compliance.
- Communicated effectively with kitchen and service teams.
Food and Beverage Attendant
Brisbane Convention & Exhibition Centre
08.2022 - 02.2024
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Fragrance Consultant
COSMAX PRESTIGE BRANDS PTY LTD
11.2022 - 12.2023
- Provided expert fragrance consultations to customers, recommending suitable scents based on preferences and occasions.
- Developed strong product knowledge of luxury fragrance brands, staying updated on new launches and trends.
- Delivered exceptional customer service, enhancing the shopping experience and building client relationships.
- Achieved and exceeded sales targets through effective communication and upselling techniques.
- Maintained visual merchandising standards, ensuring displays were attractive and well-stocked.
E-commerce Business Owner | Shopee & Amazon |
Shopee Ltd, SEA Group
08.2020 - 03.2022
- Awarded "Best Seller of Shopee 2020" for outstanding sales performance and customer satisfaction.
- Managed all aspects of an online retail business, including product sourcing, listing, pricing, and sales.
- Developed and executed marketing strategies, including SEO, paid ads, and social media engagement, to drive traffic and increase conversions.
- Provided excellent customer service, handling inquiries, resolving issues, and ensuring positive buyer experiences.
- Managed order fulfillment, inventory control, and supplier coordination to maintain stock levels and timely deliveries.
- Analyzed sales data and market trends to optimize product selection and maximize profitability.
Education
Master of Social Work - Social Work
Queensland University of Technology
Brisbane, QLD11-2025
Bachelor of Tourism, Hospitality Management - Tourism, Hospitality Management
University of Queensland
Brisbane, QLD02-2024
Skills
- Client Engagement
- Retail Merchandising Expertise
- Digital Marketing Strategy
- Proficient Multitasking Abilities
- Cultural Awareness
- Effective Problem Resolution
Languages
Chinese
Native or Bilingual
English
Full Professional
Timeline
Kitchen Hand
Brisbane Convention Exhibition Center
02.2024 - Current
Fragrance Consultant
COSMAX PRESTIGE BRANDS PTY LTD
11.2022 - 12.2023
Food and Beverage Attendant
Brisbane Convention & Exhibition Centre
08.2022 - 02.2024
E-commerce Business Owner | Shopee & Amazon |
Shopee Ltd, SEA Group
08.2020 - 03.2022
Master of Social Work - Social Work
Queensland University of Technology
Bachelor of Tourism, Hospitality Management - Tourism, Hospitality Management
University of Queensland
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