Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chux Olagama

Melbourne,VIC

Summary

Dynamic and results-driven Customer Success professional with over 5 years of experience. Adept at designing and executing scalable strategies that drive adoption, engagement, and loyalty. Proven track record in managing diverse customer portfolios through a blend of client facing approaches. Strong analytical skills with a knack for identifying opportunities and mitigating risks. Excellent communicator with a talent for translating technical concepts into business value. Committed to continuous learning and improvement in fast-paced, evolving settings.

Overview

7
7
years of professional experience

Work History

Business and Relationship Manager

Strata Plan
Melbourne , VIC
04.2021 - Current
  • Meeting Coordination: Arranged and prepared meeting agendas, chaired General and Committee Meetings, and prepared and distributed meeting minutes.
  • Portfolio Management: Managed a diverse portfolio of 72 buildings, including residential, commercial, industrial, shopping centers, and heritage-listed properties, overseeing over 1,100 lots.
  • Stakeholder Liaison: Engaged with various stakeholders, including contractors, owners, tenants, committee members, and legal professionals.
  • Insurance and Claims Management: Handled insurance claims, obtained quotes and valuations for full replacement, and managed insurance-related tasks.
  • Maintenance and Repairs: Arranged general repairs and maintenance for common areas, obtained quotes, issued work orders, and facilitated major contract works such as cladding and building repainting.
  • Complaint and Dispute Resolution: Managed complaints and resolved disputes, ensuring high standards of property management.
  • Building Maintenance: Conducted site visits, managed building defects, and ensured compliance with essential services and occupancy permits.
  • Financial Management: Managed accounts, issued levy notices, paid invoices, prepared budgets, and handled debt recovery processes.
  • Compliance and Documentation: Ensured compliance with the OC Act, organised Annual Essential Safety Measures Reports, maintained accurate financial records, and prepared OC Certificates for property transactions.

Partner Center Advisor

MYOB
Melbourne , VIC
03.2020 - 01.2021
  • Phone-Based Sales: Conducted phone-based sales, effectively engaging with clients to drive product adoption and meet sales targets.
  • Case Management: Managed customer cases from initiation to resolution, ensuring timely and satisfactory outcomes.
  • Billing Inquiries: Handled billing inquiries, providing clear and accurate information to address customer concerns.
  • Client Meetings: Held 1:1 meetings with bookkeepers and accountants to understand their needs and deliver tailored financial solutions.
  • Performance Metrics: Consistently met and exceeded KPIs, demonstrating a strong ability to produce results and drive customer satisfaction.
  • Financial Information: Provided specialized financial information and support to cater to the unique needs of specific clients.

Account/Business Development Manager

Chandler Services
Melbourne , VIC
03.2017 - 03.2020
  • Phone-Based Sales: Drove sales through effective phone-based interactions, enhancing client acquisition and retention.
  • Team Leadership: Led and managed a team of 6, overseeing daily operations, and providing guidance to achieve team goals.
  • Recruitment and Screening: Conducted recruitment and screening of casual workers, ensuring a fit for roles and optimising team performance.
  • Business Development: Spearheaded business development initiatives, identifying growth opportunities, and expanding client relationships.
  • Account Management: Managed client accounts and maintained strong relationships, ensuring high levels of satisfaction and retention.
  • Reporting and Analysis: Assisted in developing reports, identifying trends and challenges, and utilising insights to improve strategies and outcomes.
  • 360 Recruitment: Managed end-to-end recruitment processes, engaging with both candidates and clients to fulfil staffing needs.
  • Rostering: Coordinated and managed staff rostering to ensure optimal coverage and efficiency.
  • Performance Metrics: Consistently met and exceeded KPIs, demonstrating a track record of producing strong results.
  • Financial Information: Provided tailored financial information and support to meet the specific needs of clients.

Education

Diploma of Business - Business Management

Swinburne University
Melbourne VIC
12-2017

Diploma of Audio And Sound Engineering - Audio And Sound Engineering

JMC Academy
Melbourne, VIC
01-2014

Skills

  • Scalable Account Strategy: Designing and executing success plans, managing large customer portfolios, balancing 1:1 approaches
  • Proactive Portfolio Management: Identifying opportunities and risks, engaging with customers, encouraging platform utilization
  • Cross-Functional Collaboration: Working with Sales, Renewals, Product teams, and maintaining accurate CRM records
  • Analytical Skills: Analyzing data to inform decisions, identifying expansion opportunities, contributing to product improvement
  • Communication: Outstanding verbal and written communication, relationship-building, active listening
  • Problem Solving & Adaptability: Navigating challenging situations, quick learning, experimenting with new strategies
  • Technical Acumen: Translating complex functionalities, communicating technical requirements into business outcomes
  • Project Management: Leading cross-functional projects, managing timelines and resources
  • Customer Advocacy: Influencing product development, turning success stories into case studies

Timeline

Business and Relationship Manager

Strata Plan
04.2021 - Current

Partner Center Advisor

MYOB
03.2020 - 01.2021

Account/Business Development Manager

Chandler Services
03.2017 - 03.2020

Diploma of Business - Business Management

Swinburne University

Diploma of Audio And Sound Engineering - Audio And Sound Engineering

JMC Academy

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Chux Olagama