I am a Dedicated and compassionate person wanting to provide exceptional professional care and implementing appropriate interventions to each individual. I Utilize a variety of resources to identify unique needs and assist the vulnerable. I like to consider myself well at establishing strong rapport with individuals from diverse backgrounds. These have included individuals such as the elderly in low care and palliative care. individuals with Autism and other mental health conditions. also including the many foster children that entered my home. Support work is my passion. Each and every individual will be treated with the upmost respect and quality care.
Overview
15
15
years of professional experience
Work History
Cleaner
Turbo Team
04.2023 - Current
Improved client satisfaction by providing thorough and detail-oriented cleaning services.
Maintained a consistent schedule for regular clients, ensuring a clean and comfortable living environment.
Accommodated special requests from clients, tailoring cleaning services to their specific needs.
Increased referrals through exceptional customer service and consistent communication with clients.
Enhanced the appearance of homes by performing deep-cleaning tasks such as shampooing carpets and washing windows.
Ensured timely completion of all assignments, managing multiple clients within a tight schedule.
Organized living spaces to create a functional yet aesthetically pleasing environment for clients.
Received positive feedback from clients on punctuality, professionalism, and attention to detail in each cleaning job completed.
Assisted homeowners with decluttering projects by sorting items into categories based on need or value.
Performed laundry tasks including washing, drying, folding, ironing clothes following specific client instructions on clothing care maintenance.
Proactively identified potential maintenance issues during cleaning sessions and informed homeowners to prevent further damage.
Complied with safety guidelines while using various cleaning chemicals and tools efficiently minimizing risk exposure both towards myself and property inhabitants.
Offered additional services like prepping food or yard maintenance. ensuring comprehensive care of the household beyond basic domestic cleaner duties.
Continuously researched and implemented new techniques, tools, and products in the cleaning industry to stay up-to-date with best practices for optimal client satisfaction.
Disposed of trash and recyclables each day to avoid waste buildup.
Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Operated electronic backpack vacuums and floor sweepers.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Worked on cleaning teams to service Air BnB's, offices, commercial buildings and residential homes.
Washed and put away kitchen dishes, utensils and glassware.
Scrubbed floors with special cleaners and equipment to achieve deep clean.
Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Ran special errands, including retrieving linen and making requested purchases.
Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Dental Assistant
Canberra City Dentistry
01.2011 - 03.2012
Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
Collaborated with the dental team to develop customized treatment plans for individual patients.
Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
Increased patient retention by building rapport through excellent communication skills and a friendly demeanour.
Contributed to office organization by maintaining accurate patient records and updating files regularly.
Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Performed x-rays safely.
Reduced appointment cancellations by implementing reminder calls and text messaging services.
Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Assistant In Nursing
Sir William Hudson Aged Care Facility
12.2008 - 11.2010
Improved patient quality of life by creating personalized care plans and collaborating with healthcare professional.
Contributed to a positive work environment by mentoring new nursing staff.
Enhanced patient safety by conducting regular assessments and promptly addressing any signs of decline in health
Maintained a high standard of infection control practices, reducing the risk of healthcare-associated infections among vulnerable patients.
Facilitated smooth transitions between care settings by coordinating with other healthcare professionals and communicating effectively with patients and families.
Supported patients experiencing cognitive decline by implementing individualized interventions based on their unique needs and preferences.
Enhanced patient satisfaction by providing compassionate and culturally sensitive care tailored to the unique needs of each individual.
Promoted kind, compassionate environment, utilizing active listening and effective communication skills for elderly patients and caregivers.
Assisted patients with dressing, eating and bathing and encouraged patients to perform basic needs independently to promote self-esteem.
Consulted and coordinated with health care team to assess, plan, implement and evaluate patient care plans.
Educated family members and caregivers on patient care instructions.
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Managed patients recovering from medical or surgical procedures.
Conducted ongoing monitoring and evaluations of behaviours and conditions, and updated clinical supervisors with current information.
Recorded details regarding therapies to keep patient charts updated.
Changed bed linens and collected soiled linens for cleaning.
Observed food safety, proper cleaning and good hygiene practices to prevent food-borne illnesses.
Serviced restrooms by cleaning surfaces, sweeping floors, removing trash and restocking supplies.
Spent one on one time building relationships in a professional manner.
Education
High School Diploma -
Monaro High School
Cooma North, NSW
11.2008
Diploma In Skin And Beauty Therapy - Skin And Beauty Therapy
Ella Bache
North Sydney
09.2013
Skills
Effective communication skills
Effective decision making
Effective problem solving skills
Efficient with time management skills and punctuality
Strong work ethic
Well at adapting to diverse environments
Work well in a team environment and individually
Customer service skills
Conflict resolution
Confidentiality and privacy
Health and safety awareness
Timeline
Cleaner
Turbo Team
04.2023 - Current
Dental Assistant
Canberra City Dentistry
01.2011 - 03.2012
Assistant In Nursing
Sir William Hudson Aged Care Facility
12.2008 - 11.2010
High School Diploma -
Monaro High School
Diploma In Skin And Beauty Therapy - Skin And Beauty Therapy