Chyanne Kemp

• Responded promptly to inquiries from customers regarding their policies or claims status.
• Researched new products in order to provide more comprehensive coverage options for clients.
• Qualified claims for reimbursement by researching medical history, insurance coverage and coding.
• Participated in sales presentations designed to promote health insurance plans.
• Ensured compliance with state laws governing health insurance coverage.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered inbound calls, chats and emails to facilitate customer service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Asked probing questions to determine service needs and accurately input information into electronic systems.

· Kept work area clean, neat and well-stocked to maximize productivity.

· Completed daily maintenance tasks in record time to maximize productivity.

· Collected and disposed of trash and debris.

· Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.

· Positively engaged with customers and maintained professional appearance as company representative.

· Checked and logged food temperatures every 4 hours..

· Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.

Support Worker 11/2021 to 04/2022

The Careside | Perth, WA

· Helped clients manage and reach individual goals, supporting independent progression and social skills.

· Transported clients to appointments, shopping venues and entertainment events according to determined schedule.

· Kept clients engaged in social networks and communities for personal health and growth.

· Promoted community integration by providing extensive physical, emotional and social support.

· Assisted disabled clients to support independence and well-being.

· Administered medication as directed by physician.

· Traveled to clients' homes to complete healthcare services and promote continuity of care.

· Provided mobility assistance such as walking and regular exercising.

· Assisted patients with dressing, grooming and feeding needs.

· Completed entries in log books, journals and care plans to accurately document and report patient progress.

· Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.

Cashier 02/2021 to 11/2021

Target | Armadale, WA

· Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

· Worked flexible schedule and extra shifts to meet business needs.

· Helped customers complete purchases, locate items and join reward programs.

· Restocked and organized merchandise in front lanes.

· Greeted customers and helped with product questions, selections and purchases.

· Maintained clean sales floor and straightened and faced merchandise.

· Organized store merchandise racks and displays to promote and maintain visually appealing environments.

· Answered questions about store policies and addressed customer concerns.

· Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

· Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

· Established welcoming atmosphere by greeting each guest warmly.

· Assisted servers with delivering food, filling beverages and retrieving items for guests.

· Trained new staff in front-of-house procedures, customer relations and cleaning.

· Restocked and organized merchandise in front lanes.

· Coordinated and oversaw food handling following procedures and sanitation standards.

· Maintained high customer satisfaction levels by preparing orders accurately.

· Kept work areas neat, clean and in full compliance with company standards and applicable health codes.

· Made food according to standard recipes with requested changes for customer satisfaction.

· Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

· Maintained clean, trash-free workspaces to maximize productivity and safety.

· Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

· Set up kitchen every morning by turning on equipment, cutting ingredients and stocking workstations.

· Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

· Received, unpackaged and stored incoming food deliveries.

· Learned other teammates' work tasks to train as backup.

Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.