Chyna Pennell
Tamworth,NSW
Summary
Dedicated and adaptable worker with a goal to become a model employee. Committed to punctuality and being a well-presented team member, bringing value to the employer. Prioritizes exceptional customer service and treats customers and coworkers with utmost respect. Will go above and beyond to fulfill commitments. Cooperative and confident employee seeking favorable consideration of application to prove worth to esteemed organization.
Overview
11
11
years of professional experience
Work History
Service Advisor
JT Fossey
Tamworth
05.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Woodleys Motor Group
Motor Group
11.2022 - 05.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Served as a liaison between manufacturers and customers, facilitating clear communication regarding warranty claims and resolutions.
- Collaborated with service technicians to accurately diagnose issues covered under warranty, ensuring proper documentation of repair needs.
Receptionist
Supersaurus
Tamworth
08.2021 - 10.2022
- Having this role means I also currently have an update working with children check and NSW police check.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients throughout their treatment journey.
- Implemented crisis intervention protocols when necessary to maintain safety and stability in the therapeutic environment.
- Evaluated group progress regularly to adjust therapeutic approaches as needed for optimal outcomes.
- Developed trust and rapport within the group by maintaining a safe, non-judgmental environment.
- Encouraged healthy coping strategies and provided support for individuals experiencing grief, loss, or trauma.
- Supported individuals dealing with mental health and emotional issues.
- Designed safe and supportive environment for clients to discuss issues.
Barista
Cafe
Coonamble
01.2014 - 06.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Kept detailed records of daily activities through online customer database.
Cahills Soul Patterson Chemist
Chemist
Tamworth
01.2020 - 09.2021
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Assisted pharmacy staff with preparing medications and filling orders.
- Merchandised over-the-counter goods and rotated stock.
- Counted and labeled prescriptions with correct item and quantity.
- Updated computer system with current customer, payment and inventory information.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Conducted regular medication inventory audits to prevent stock shortages and overages.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Assisted pharmacists in preparing complex medication compounds, adhering to precise formulations.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Assisted customers in selecting over-the-counter medications and health care products.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Greeted customers at counter and provided excellent customer service.
- Verified patient information to correctly dispense medications.
- Re-stocked shelves with prescribed medications and health care products.
- Generated labels for prescriptions and maintained accurate records.
Education
Bachelor - Criminal Justice
Charles Sturt University
Port Macquarie, NSWHigh School Certificate -
McCarthy Catholic College
Tamworth, NSW11.2021
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Attention to Detail
- Excellent Communication
- Complaint resolution
- Workflow Management
- Team Collaboration
- Quality Control
Personal Information
Date of Birth: 11/06/03
Timeline
Service Advisor
JT Fossey
05.2024 - Current
Woodleys Motor Group
Motor Group
11.2022 - 05.2024
Receptionist
Supersaurus
08.2021 - 10.2022
Cahills Soul Patterson Chemist
Chemist
01.2020 - 09.2021
Barista
Cafe
01.2014 - 06.2022
Bachelor - Criminal Justice
Charles Sturt University
High School Certificate -
McCarthy Catholic College