Chyna Stuart-Edwards
Elanora,NSW
Summary
Promote culture of efficiency, service and productivity to help team members meet and exceed business targets. Focused on boosting customer satisfaction and grabbing interest with high-quality, organized and attractive goods. Driven leader with good conflict management and organizational skills.
Overview
5
5
years of professional experience
Work History
Grocery Manager - Full Time
Woolworths
Warriewood , NSW
12.2023 - Current
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Implemented new methods for reducing shrinkage and increasing profitability.
- Conducted weekly meetings with staff members to discuss performance goals.
- Ensured compliance with all health, safety, and sanitation regulations.
- Provided feedback on employee performance reviews during annual evaluations.
- Oversaw daily operations of the store including opening and closing procedures.
Customer Service Manager - Full Time
Woolworths
Narrabeen, NSW
04.2023 - 05.2023
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Grocery Manager - Full Time
Woolworths
Narrabeen, NSW
11.2022 - 04.2023
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated sections and freezers.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
Online Assistant Manager - Full Time
Woolworths
Mona Vale, NSW
01.2020 - 11.2022
- Assisted customers with online orders and product inquiries.
- Identified customer needs and recommended appropriate products and services.
- Provided technical assistance to customers regarding website navigation, product information, and account management.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of customer interactions and transactions.
- Analyzed website performance data to identify areas for improvement.
Education
Certificate - Certificate IV in Fitness
TAFE NSW
12.2021
Certificate - Certificate III in Fitness
TAFE NSW
06.2021
Skills
- Business performance evaluations
- Recruitment and hiring
- Data Analytics
- Processes and procedures
- Complaint resolution
- Scheduling
- Product Knowledge
- Loss prevention strategies
References
Chloe Stride
Assistant Store Manager: St Ives Woolworths
0427 405 144
Elijah Latu
Fresh Convenience Manager: Woolworths Warriewood
0413 214 685
Timeline
Grocery Manager - Full Time
Woolworths
12.2023 - Current
Customer Service Manager - Full Time
Woolworths
04.2023 - 05.2023
Grocery Manager - Full Time
Woolworths
11.2022 - 04.2023
Online Assistant Manager - Full Time
Woolworths
01.2020 - 11.2022
Certificate - Certificate IV in Fitness
TAFE NSW
Certificate - Certificate III in Fitness
TAFE NSW
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