Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Chynna Clarke

Melbourne,Australia

Summary

Personable and dedicated Customer Service Representative with extensive experience in both the Retail and IT industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Success Advocate

Block Inc
Melbourne, VIC
11.2024 - Current
  • Answered customer inquiries via phone, email, and chat.
  • Created detailed reports of customer interactions.
  • Provided technical support for software products and services.
  • Monitored customer feedback to identify trends and areas of improvement.
  • Monitored customer accounts for any changes or updates that need to be made.
  • Participated in weekly meetings with other Customer Success Advocates.
  • Advised customers on how best to utilize our products or services.
  • Collaborated with cross-functional teams such as Sales and Technical Support to ensure a positive customer experience.
  • Interacted with customers to understand their needs and provide solutions.
  • Assisted customers in troubleshooting product issues and resolving complaints.

Recruitment Coordinator

Momentum Consulting Group
Sunshine West, Australia
03.2023 - 07.2023
  • Managed end-to-end recruitment for blue collar positions
  • Oversaw bulk recruitment for Australia Post and StarTrack
  • Ensured compliance with onboarding procedures
  • Conducted screening, qualification, and interviews
  • Developed strong relationships with key stakeholders
  • Successfully placed candidates into short-term employment
  • Maintained high satisfaction ratings from clients and candidates
  • Streamlined recruitment processes, reducing time-to-fill in metrics

Senior Recruitment Consultant

Jobs Statewide
Melbourne, Australia
08.2022 - 03.2023
  • Managed day-to-day office operations
  • Handled a caseload of up to 200 candidates
  • Achieved consistent revenue targets
  • Maintained compliance standards
  • Provided exceptional customer service and support
  • Exceeded revenue targets by 15% quarter over quarter
  • Implemented new strategies to improve candidate sourcing
  • Recognised for outstanding client retention and satisfaction

Recruitment Consultant

Jobs Statewide
Melbourne, Australia
06.2022 - 08.2022
  • Promoted from Reception/Administration role
  • Managed front desk operations
  • Conducted inbound and outbound calls
  • Supported diverse candidates in securing employment
  • Focused on community engagement and development
  • Promoted within six months due to exceptional performance
  • Increased candidate placement rate by 10% through targeted outreach
  • Received multiple recommendations for outstanding customer service

Team Member

Officeworks
Melbourne, Australia
03.2019 - 05.2022
  • Provided exceptional customer service in-store, phone and email
  • Managed stock, deliveries and reports
  • Held key-holder responsibilities
  • Executed store planograms
  • Print and copy services
  • Awarded team member of the month for outstanding performance and great initiative
  • Trained and mentored new team members, improving overall team performance - many team members I trained, based on their performance, were given opportunities to grow with the business further. This was a rewarding experience for me.

Education

Victorian Certificate of Education -

Presentation College Windsor
Melbourne, VIC
12-2018

Skills

  • Technical support
  • Credit card payment processing
  • Time management
  • Customer service
  • Problem resolution
  • Communication skills
  • Adaptability to change
  • Client onboarding
  • Administrative support
  • De-escalation techniques
  • Problem-solving
  • Complaint handling
  • Dispute resolution
  • Spreadsheets
  • Inbound and outbound calling
  • Verbal and written communication

References

Available upon request

Timeline

Customer Success Advocate

Block Inc
11.2024 - Current

Recruitment Coordinator

Momentum Consulting Group
03.2023 - 07.2023

Senior Recruitment Consultant

Jobs Statewide
08.2022 - 03.2023

Recruitment Consultant

Jobs Statewide
06.2022 - 08.2022

Team Member

Officeworks
03.2019 - 05.2022

Victorian Certificate of Education -

Presentation College Windsor

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Chynna Clarke