Summary
Overview
Work History
Education
Skills
Timeline
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Ciaan Tucker

16 Pasquin Street, Glenelg North ,SA

Summary

I am a hardworking and passionate customer service representative with a passion for continuous growth and development. Throughout my professional journey I have consistently demonstrated strong leadership skills as well as a collaborative approach. I have the ability to adapt and adjust quickly and thrive in different and unique environments, industries and roles, I am comfortable with change and can easily navigate through new challenges and opportunities. I have a strong mindset to solving problems, breaking down issues and identifying the causes to overcome obstacles. I am highly dedicated and committed to delivering high quality work, I am known for my reliability and my excellent communication skills, both verbal and written. With these strengths combined with my customer service experience allow me to bring value to your organisation and contribute to its growth and success.

Overview

6
6
years of professional experience

Work History

Customer Service Officer

Bidfood
07.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted call-in customers with questions and orders.


Cafe - All Rounder

Funk Coffee & Food
12.2020 - 07.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Retail Assistant

Factorie Clothing (Christmas Casual)
10.2018 - 12.2020
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Retail Assistant

Mount Buller Sports
04.2018 - 10.2018
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

Education

Tatachilla Lutheran College
McLaren Vale, SA
12.2017

Skills

  • Self-motivated professional
  • Flexible & Adaptable
  • Exceptional customer service
  • Conflict resolution
  • Active Listening
  • Responsible
  • Decision Making
  • Written Communication
  • Multitasking abilities
  • Leadership
  • Service Upselling
  • Attention to Detail
  • Problem Solving

Timeline

Customer Service Officer

Bidfood
07.2022 - Current

Cafe - All Rounder

Funk Coffee & Food
12.2020 - 07.2022

Retail Assistant

Factorie Clothing (Christmas Casual)
10.2018 - 12.2020

Retail Assistant

Mount Buller Sports
04.2018 - 10.2018

Tatachilla Lutheran College

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Ciaan Tucker