Cian Atkinson
Perth
Summary
Born in Ireland, moved to Saudi Arabia at around 6 months old. Lived there till I was 14, then moved to Perth, West Australia, as a boarder at Hale School. Have a basic knowledge of Arabic, have done French since year 7. Done a variety of community service over the years through the schools connections. Participated in a variety of sports in a house and school team. Had a vast participation in co-curricular activities such as: Music, Debating, and sports such as: soccer, water polo, tennis, basketball.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Onboarding Expert
Ever Nimble
01.2025 - Current
- Acted as the primary point of contact for clients during onboarding, providing responsive, personalized support
- Conducted site visits to perform discovery, address client needs, and resolve issues, particularly during tool rollouts
- Collaborated with new clients to define IT goals, pain points, and expectations from Ever Nimble’s partnership
- Collected documentation from outgoing IT providers to ensure smooth transitions and complete understanding of client IT environments
- Identified opportunities for IT improvements, streamlining client systems for greater efficiency
- Worked cross-functionally to standardize and update client IT setups for easier management and scalability
- Developed comprehensive documentation, SOPs, and knowledge bases to streamline team operations
- Designed user and computer onboarding/offboarding forms with detailed checklists outlining processes
- Led training sessions for reactive and implementation teams to ensure smooth transitions and effective support
- Introduced clients to the Customer Success team, coordinating regular meetings for ongoing support and relationship-building
- Coordinated with other teams to stay updated on client projects during onboarding, ensuring alignment and smooth execution
- Oversaw the offboarding process for clients, ensuring proper documentation and follow-up in collaboration with the Head of Managed Services
- Facilitated the setup of co-managed clients on platforms like Dicker Data and Pax8 for efficient self-service
- Quickly identified and resolved IT risks during client onboarding to ensure optimal system performance
Cyber Response Expert
Ever Nimble
01.2025 - Current
- Strengthened security by configuring security groups and adjusting permissions to maintain system integrity
- Managed user and shared mailbox permissions, ensuring shared calendars remain synchronized
- Administered MFA policies, exemptions, and monitoring, ensuring secure access for traveling teams
- Tested software prior to client deployment to ensure seamless user experience and security compliance
- Ensured client devices, including BYOD and VPN setups, met security standards for authorized business use
- Identified and mitigated threats in emails, applications, sign-in activities, and monitored dark web activity
- Provided expert guidance and support during cyber incidents, ensuring swift and effective responses
- Maintained up-to-date cybersecurity documentation and processes in IT Glue to support ongoing operations
- Educated clients on best practices for password security to minimize risk exposure
- Managed offboarding processes, following SOPs and automating user account deactivation
- Assigned and managed local admin permissions, ensuring security while facilitating access
- Evaluated new software for security risks, providing recommendations for safe installation and use
- Assisted clients with access to blocked websites, software, and data-sharing requests (OneDrive, SharePoint)
- Handled requests for security or distribution group changes, maintaining system integrity and functionality
- Updated and maintained IT Glue authorization tables, ensuring accurate access control
- Facilitated access to shared mailboxes in compliance with company documentation authorization standards
Reactive Support Expert
Ever Nimble
01.2022 - 10.2022
- Providing technical support: Assisting clients with technical issues related to computer systems and services
- This includes troubleshooting problems, guiding users through steps to resolve issues and providing clear instructions
- Incident Response: Acting as the first line of support when cybersecurity incidents occur
- This involves gathering information and escalating them to specialized teams when necessary
- Documenting Issues and Resolutions: Keeping detailed records of customer interactions, issues and the steps taken to resolve them
- This documentation is vital for tracking patterns in issues and improving future support
- Collaboration with Teams: Working closely with other departments, such as the Cyber Defence team, Network Security and Cyber Advisory to resolve complex issues and improve the company’s products and services
- Handling Sensitive and Confidential Information: This responsibility involves securely managing and protecting our clients data, adhering to strict privacy policies and ensuring that all interactions and transactions are in a manner that maintains confidentiality and data integrity
- This role requires a high level of trust and professionalism, as mishandling sensitive information can have serious consequences for both the company and the clients
Marketing Research Team
Ninja Software
09.2021 - 01.2022
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters
- Planned marketing initiatives and leveraged referral networks to promote business development
- Conducted research to analyse customers' behaviour, preferences, and purchasing habits
- Identified appropriate marketing channels and target customers for campaigns
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings
- Coordinated with social media, public relations and other teams to execute product introductions
- Partnered with graphics team to prepare, design, implement and measure success of campaigns
Warehouse Employee
Segals Outdoor Furniture Warehouse
12.2019 - 02.2020
- Managed other warehouse workers and worked with team leaders to enhance productivity
- Loaded and unloaded packages in a fast-paced warehouse environment
- Maintained, inspected, and organised the warehouse
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Followed instructions and took initiative when necessary
Education
Bachelor of Science - Cybersecurity
University Of Western Australia
Nedlands, WA12.2024
High School Diploma - Math applications, English, Biology, Economics, French
Hale School
Perth, WA11.2020
Skills
- Skilled Public Speaker
- Fundraising Campaign Management
- Cross-Functional Collaboration
- Effective Relationship Development
- Interpersonal Communication
- Strong Work Ethic
- Analytical Thinking and Creativity
- Leadership
- Punctuality
- Proficient in French
- Foundational Arabic Proficiency
- Java Software Engineering
- C Programming Expertise
- Python Development
- Experienced in Various Scripting Languages
Certification
- Barista License
- Skippers ticket
- Drivers license
- Bronze Duke of Edinburgh
- Responsible Service of Alcohol
- LO Forklift ticket
- Bachelors Degree
- MS900: Certified Fundamentals
- Accredited Mental Health First Aider
Languages
Arabic
Elementary
French
Limited Working
Timeline
Onboarding Expert
Ever Nimble
01.2025 - Current
Cyber Response Expert
Ever Nimble
01.2025 - Current
Reactive Support Expert
Ever Nimble
01.2022 - 10.2022
Marketing Research Team
Ninja Software
09.2021 - 01.2022
Warehouse Employee
Segals Outdoor Furniture Warehouse
12.2019 - 02.2020
Bachelor of Science - Cybersecurity
University Of Western Australia
High School Diploma - Math applications, English, Biology, Economics, French
Hale School
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