Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cian Atkinson

Perth

Summary

Born in Ireland, moved to Saudi Arabia at around 6 months old. Lived there till I was 14, then moved to Perth, West Australia, as a boarder at Hale School. Have a basic knowledge of Arabic, have done French since year 7. Done a variety of community service over the years through the schools connections. Participated in a variety of sports in a house and school team. Had a vast participation in co-curricular activities such as: Music, Debating, and sports such as: soccer, water polo, tennis, basketball.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Onboarding Expert

Ever Nimble
01.2025 - Current
  • Acted as the primary point of contact for clients during onboarding, providing responsive, personalized support
  • Conducted site visits to perform discovery, address client needs, and resolve issues, particularly during tool rollouts
  • Collaborated with new clients to define IT goals, pain points, and expectations from Ever Nimble’s partnership
  • Collected documentation from outgoing IT providers to ensure smooth transitions and complete understanding of client IT environments
  • Identified opportunities for IT improvements, streamlining client systems for greater efficiency
  • Worked cross-functionally to standardize and update client IT setups for easier management and scalability
  • Developed comprehensive documentation, SOPs, and knowledge bases to streamline team operations
  • Designed user and computer onboarding/offboarding forms with detailed checklists outlining processes
  • Led training sessions for reactive and implementation teams to ensure smooth transitions and effective support
  • Introduced clients to the Customer Success team, coordinating regular meetings for ongoing support and relationship-building
  • Coordinated with other teams to stay updated on client projects during onboarding, ensuring alignment and smooth execution
  • Oversaw the offboarding process for clients, ensuring proper documentation and follow-up in collaboration with the Head of Managed Services
  • Facilitated the setup of co-managed clients on platforms like Dicker Data and Pax8 for efficient self-service
  • Quickly identified and resolved IT risks during client onboarding to ensure optimal system performance

Cyber Response Expert

Ever Nimble
01.2025 - Current
  • Strengthened security by configuring security groups and adjusting permissions to maintain system integrity
  • Managed user and shared mailbox permissions, ensuring shared calendars remain synchronized
  • Administered MFA policies, exemptions, and monitoring, ensuring secure access for traveling teams
  • Tested software prior to client deployment to ensure seamless user experience and security compliance
  • Ensured client devices, including BYOD and VPN setups, met security standards for authorized business use
  • Identified and mitigated threats in emails, applications, sign-in activities, and monitored dark web activity
  • Provided expert guidance and support during cyber incidents, ensuring swift and effective responses
  • Maintained up-to-date cybersecurity documentation and processes in IT Glue to support ongoing operations
  • Educated clients on best practices for password security to minimize risk exposure
  • Managed offboarding processes, following SOPs and automating user account deactivation
  • Assigned and managed local admin permissions, ensuring security while facilitating access
  • Evaluated new software for security risks, providing recommendations for safe installation and use
  • Assisted clients with access to blocked websites, software, and data-sharing requests (OneDrive, SharePoint)
  • Handled requests for security or distribution group changes, maintaining system integrity and functionality
  • Updated and maintained IT Glue authorization tables, ensuring accurate access control
  • Facilitated access to shared mailboxes in compliance with company documentation authorization standards

Reactive Support Expert

Ever Nimble
01.2022 - 10.2022
  • Providing technical support: Assisting clients with technical issues related to computer systems and services
  • This includes troubleshooting problems, guiding users through steps to resolve issues and providing clear instructions
  • Incident Response: Acting as the first line of support when cybersecurity incidents occur
  • This involves gathering information and escalating them to specialized teams when necessary
  • Documenting Issues and Resolutions: Keeping detailed records of customer interactions, issues and the steps taken to resolve them
  • This documentation is vital for tracking patterns in issues and improving future support
  • Collaboration with Teams: Working closely with other departments, such as the Cyber Defence team, Network Security and Cyber Advisory to resolve complex issues and improve the company’s products and services
  • Handling Sensitive and Confidential Information: This responsibility involves securely managing and protecting our clients data, adhering to strict privacy policies and ensuring that all interactions and transactions are in a manner that maintains confidentiality and data integrity
  • This role requires a high level of trust and professionalism, as mishandling sensitive information can have serious consequences for both the company and the clients

Marketing Research Team

Ninja Software
09.2021 - 01.2022
  • Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans
  • Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters
  • Planned marketing initiatives and leveraged referral networks to promote business development
  • Conducted research to analyse customers' behaviour, preferences, and purchasing habits
  • Identified appropriate marketing channels and target customers for campaigns
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings
  • Coordinated with social media, public relations and other teams to execute product introductions
  • Partnered with graphics team to prepare, design, implement and measure success of campaigns

Warehouse Employee

Segals Outdoor Furniture Warehouse
12.2019 - 02.2020
  • Managed other warehouse workers and worked with team leaders to enhance productivity
  • Loaded and unloaded packages in a fast-paced warehouse environment
  • Maintained, inspected, and organised the warehouse
  • Brought forth excellent customer service skills and a commitment to customer satisfaction
  • Followed instructions and took initiative when necessary

Education

Bachelor of Science - Cybersecurity

University Of Western Australia
Nedlands, WA
12.2024

High School Diploma - Math applications, English, Biology, Economics, French

Hale School
Perth, WA
11.2020

Skills

  • Skilled Public Speaker
  • Fundraising Campaign Management
  • Cross-Functional Collaboration
  • Effective Relationship Development
  • Interpersonal Communication
  • Strong Work Ethic
  • Analytical Thinking and Creativity
  • Leadership
  • Punctuality
  • Proficient in French
  • Foundational Arabic Proficiency
  • Java Software Engineering
  • C Programming Expertise
  • Python Development
  • Experienced in Various Scripting Languages

Certification

  • Barista License
  • Skippers ticket
  • Drivers license
  • Bronze Duke of Edinburgh
  • Responsible Service of Alcohol
  • LO Forklift ticket
  • Bachelors Degree
  • MS900: Certified Fundamentals
  • Accredited Mental Health First Aider

Languages

Arabic
Elementary
French
Limited Working

Timeline

Onboarding Expert

Ever Nimble
01.2025 - Current

Cyber Response Expert

Ever Nimble
01.2025 - Current

Reactive Support Expert

Ever Nimble
01.2022 - 10.2022

Marketing Research Team

Ninja Software
09.2021 - 01.2022

Warehouse Employee

Segals Outdoor Furniture Warehouse
12.2019 - 02.2020

Bachelor of Science - Cybersecurity

University Of Western Australia

High School Diploma - Math applications, English, Biology, Economics, French

Hale School

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Cian Atkinson