Cian Drohan
Summary
Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Rattle & Hum Port Douglas
08.2023 - 12.2023
- Onboarding/ letting go of staff
- Working in all areas including pizza section
- Prepping, cooking managing wood fire oven.
- Managed a team of bartenders and servers, resulting in consistently high-quality service for guests.
- Conducted regular staff training sessions on product knowledge, upselling techniques, and customer service best practices.
- Maintained strict compliance with local alcohol regulations and company policies to minimize liability risks.
Night Security and Night Manager
Fota Island Resort, Five Star Resort
08.2022 - 05.2023
- In control of all keys and codes pertaining to the security of the island
- Patrol the Hotel and grounds at Various stages throughout the night
- Monitor cameras and fill out security reports
- Assist night manager in all relevant duties
- Run reports, night audits, check-in-check out guests
- Oversee balancing of cash and card reports of all departments within the hotel
- Cook in room dining.
- Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns..
Duty Manager
Fota island Resort
11.2021 - 05.2022
- To oversee departmental operations, including service efficiency, customer care standards, property maintenance and cleanliness
- To ensure that all staff conduct themselves in accordance with the Standard Operating Procedure (SOP) manual and hotel policy
- Direct the team in all operational departments in their day-to-day duties
- To maintain control over the cash on the premises (floats, cash registers, the back safe)
- To handle any complaints that may arise ensuring that each complaint is handled in a professional manner that complies with the hotel policy
- Anticipate guest needs, and proactively manage their expectations
- To assist the senior management team to assess and improve hotel processes and procedures.
- Ensured seamless event coordination for conferences, meetings, and weddings by working closely with event planners.
Prep chef, kitchen porter and waiter
Pink Martini Roseville California
05.2022 - 08.2022
- Perform routine kitchen tasks
- Follow the prep list created to plan duties
- Set up workstations and ingredients so that food can be prepared according to recipes
- Maintain a clean and orderly kitchen by washing dishes, sanitizing surfaces, and taking out trash
- General waiting duties.
Assistant Head Manager of Lodge Department
Fota Island Resort
05.2021 - 11.2021
- Oversaw smooth operations of 114 five-star lodges in collaboration with the Head of Department (HOD)
- Conducted inspections of lodge interiors after staff cleaning to ensure high standards were maintained
- Assessed and addressed exterior issues, such as painting and general maintenance, coordinating with internal and external contractors
- Managed stock ordering and organization
- Filled in for the HOD during days off and holidays
- Planned daily tasks and future schedules using Opera Oracle
- Managed over 30 staff members, delegating tasks through daily morning meetings
- Attended Head of Department meetings in the absence of the HOD.
Mentor of Food & Beverage Department
Fota Island Resort
09.2018 - 05.2021
- Trained new staff in both front-of-house and back-of-house to meet 5-star standards
- Ensured Standard Operating Procedures (SOPs) were maintained, including guest etiquette and use of Micros tills
- Led work-based initiatives such as positive workplace wellbeing
- Promoted a culture of upselling and product knowledge
- Liaised between departments to provide exceptional guest satisfaction
- Served as department representative for the Employee Engagement Forum
- Performed general waiting duties.
Supervisor
Clonmel Park Hotel
06.2017 - 09.2018
- Worked in all Food & Beverage departments
- Promoted to Food & Beverage Supervisor in December 2017
- Proficient in guest relations, cash management, stock taking, and overseeing functions from start to finish
- Conducted staff training and development.
Shopkeeper
Drohan's Gala
01.2015 - 01.2017
- Engage with customers daily, ensuring a positive experience
- Prepared food at the deli counter daily
- Managed store opening and closing procedures
- Conducted daily cash-ups and banking tasks
- Performed general maintenance, cleaning, and shop upkeep
- Oversaw stocktaking and ordering processes
- Gained initial experience in management and back-of-house operations in a family-run business.
Education
Bar management level 7 - Hospitality
Cork Institute of Technology
09.2019
Skills
- Strategic Planning
- Business Administration
- Policy Implementation
- Workforce Management
- Team Leadership
- Training and Mentoring
Skills Courses
- Full Australian driver's license
- Completed Food Handling Course 2016
- Manual Handling 2017/2019
- HACCP 2018/2020
- Train the trainers program 2019
- Fire warden for FotaIsland Resort 2021
- Covid compliance officer 2021
- First Aid Responder 2021
- RSA Ireland 2020
- RLMV Queensland
References
- Jacinta Drohan, Owner at Drohans Gala, 086 607 8995
- Andrew Warren, Operations Manager at Clonmel Park Hotel, 086 867 2288
- Tatjana Cervaneska, Lodge Accommodation Manager at Fota Island Resort, 085 1127 140
- Anthony Barry, Manager at Fota island hotel, ABarry@fotaisland.ie
- Danny Grey, Owner at Rattle & Hum, 0403 266 551
Certification
VALID RSA
QLD RMLV
Timeline
Manager
Rattle & Hum Port Douglas
08.2023 - 12.2023
Night Security and Night Manager
Fota Island Resort, Five Star Resort
08.2022 - 05.2023
Prep chef, kitchen porter and waiter
Pink Martini Roseville California
05.2022 - 08.2022
Duty Manager
Fota island Resort
11.2021 - 05.2022
Assistant Head Manager of Lodge Department
Fota Island Resort
05.2021 - 11.2021
Mentor of Food & Beverage Department
Fota Island Resort
09.2018 - 05.2021
Supervisor
Clonmel Park Hotel
06.2017 - 09.2018
Shopkeeper
Drohan's Gala
01.2015 - 01.2017
Bar management level 7 - Hospitality
Cork Institute of Technology
VALID RSA
QLD RMLV
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