Ciara Cockburn
Summary
Flexible Senior Administrative Professional passionate about patient care looking to move back to Brisbane after a year living on the Sunshine Coast. With a wide range of experience in front desk and back of house duties as demonstrated over the last 7 years in multiple busy medical environments.
Overview
9
9
years of professional experience
Work History
Administration Trainer
X-Ray & Imaging
02.2024 - Current
- Set-up all new employees with logins for all programs
- Trained all Receptionist and Call Centre staff for the company
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Oversaw the administration of online learning platforms, ensuring seamless user experiences for trainees at all levels.
- Analyzed team performance and identified opportunities for additional training.
Medical Administrator
Buderim Private Hospital
06.2023 - 02.2024
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Confirmed consistent and accurate medical recordkeeping practices.
- Entered and scanned patient history, current medical conditions and medications into system
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Invoiced patients accurately in line with charging guidelines.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Senior Administration Officer
Mater Mothers' Hospital
04.2018 - 12.2022
- Patient check in and out
- Managed account transactions.
- Booking appointments fast and effectively.
- Entering referrals and wait listing.
- Liaising with medical professionals in a team environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Inpatient and outpatient billing.
- Experience in Totalcare, IPM and Viewpoint.
Administration Officer
South Bank Day Hospital
11.2016 - 12.2017
- Drafted and distributed invoices for outstanding payments.
- Managed team petty cash, purchase orders and account transactions.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Patient Admissions.
- Creating Informed Financial Consents.
- Health fund checks.
Retail Assistant
Pandora
11.2015 - 10.2016
- Balanced and organized cash register by handling cash and counting change.
- Used cash register to process sales, returns, online orders and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Education
Certificate III - Medical Administration And Medical Terminology.
Mater Education
10.2016
Certificate III - Business
Training Institute of Queensland
01.2016
Grade 12 -
Lourdes Hill College
12.2013
Skills
- Records and Database Management
- Training Staff
- Office Support
- Writing Emails
- Call Answering and Routing
- Microsoft Office
- Patient Information Collection
- Appointment Booking
- Referral Coordination
- Banking
- Preparing Treatment Rooms
- Office Management
- Patient Billing
- Teamwork and Collaboration
Timeline
Administration Trainer
X-Ray & Imaging
02.2024 - Current
Medical Administrator
Buderim Private Hospital
06.2023 - 02.2024
Senior Administration Officer
Mater Mothers' Hospital
04.2018 - 12.2022
Administration Officer
South Bank Day Hospital
11.2016 - 12.2017
Retail Assistant
Pandora
11.2015 - 10.2016
Certificate III - Medical Administration And Medical Terminology.
Mater Education
Certificate III - Business
Training Institute of Queensland
Grade 12 -
Lourdes Hill College