Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

Ciara Coffey

Kings Park,NSW

Summary

Compassionate caregiver with extensive experience in assisting with daily living activities and managing medical needs. Proven organisational skills enhance efficiency in task completion, ensuring optimal patient care. Expertise in creating supportive environments, coupled with strong multicultural awareness and adaptability, contributes to overall well-being of clients. Dedicated to delivering high-quality care while pursuing opportunities to further develop skills in the Mental Health industru.

Overview

23
23
years of professional experience

Work History

Family Caregiver

Self Employed
Sydney
01.2017 - Current
  • Communication: Effectively communicating with a child, family, doctors, therapists, and other care providers necessitates strong interpersonal and active listening skills.
  • Problem-solving: Encounters unexpected challenges and must think critically to find solutions, whether managing medication schedules, adapting to changing needs, or navigating complex healthcare systems.
  • Time Management: Juggling multiple caregiving tasks, appointments, and personal responsibilities demands exceptional organizational and time-management abilities.
  • Patience and Empathy: Providing compassionate care requires patience, understanding, and the ability to connect with someone on an emotional level.
  • Multitasking: Often conducting multiple tasks simultaneously, such as preparing meals, assisting with personal hygiene, and providing emotional support.

Administration Assistant

LTS Lockley
Gordon, NSW
08.2016 - Current
  • Reception duties
  • Mail – Which include mail outs, collecting the mail and posting mail
  • Banking – Downloading funds and reconciling cheques and invoices
  • Petty Cash
  • Creating new jobs
  • Searching which involved using various websites to gather information
  • Creating quotes
  • Creating various letters subject to the Surveying industry to clients, Government agencies and other individuals
  • Creating invoices using the MYOB system
  • Editing and proof reading letters
  • Creating letters using a Dictaphone
  • Catering and setting up meetings
  • Cleaning duties such as the kitchen and the office in general
  • Ordering stationery and other office supplies
  • Ordering and collecting the Director’s lunches and morning coffee’s
  • Any other Ad Hoc duties

Purchasing Officer – Novated Leasing

sgfleet Australia
Pymble, NSW
01.2016 - 07.2016
  • Relationships — suppliers, clients & internal stakeholders
  • Professionally handle all dealings with suppliers, clients and sgfleet sales staff
  • Professionally handle any issues or complaints resulting from delivery delays or general inquiry
  • Provide advice and guidance to stakeholders (clients/sales/purchasing team) on the most effective purchasing decisions
  • Assist stakeholders with inquiries on vehicle availability, pricing and expected delivery
  • Source and place vehicles with suppliers to ensure on-time delivery, in accordance with each vehicle order
  • Monitor and co-ordinate delivery of third party accessories between suppliers to ensure vehicle delivery occurs on time
  • Ensure clients are provided accurate information on the status of their vehicle order
  • Managing day to day/whole of life purchasing process
  • Manage these key events events/tasks of the vehicle purchasing process life cycle - with all stakeholders, in accordance with sgfleet purchasing policy and procedures
  • Manage and ensure required paperwork is in order for the credit application process
  • Manage and process vehicle and third party accessory purchase orders
  • Manage and process delivery advices
  • Manage and process dealer paperwork and documents
  • Manage internal reports on outstanding deliveries as directed
  • Continually review, assess and follow up overdue/outstanding orders that may be present in DRIVE/Jenny System/Autopak
  • Ensure information on each vehicle order is maintained accurately and up to date at all times, to ensure client is provided correct information at all times

Administration Officer – Insurance

ORIX Australia
Macquarie Park, NSW
09.2014 - 01.2016
  • Process motor vehicle claims on behalf of clients and liaise with external insurance companies
  • Manage correspondence (written and email) and assist with insurance enquiries
  • Maintain insurance claims register including claim lodgement
  • Liaise with clients, external repairers and assessors
  • Prepare relevant documentation for clients, insurance companies and other external suppliers
  • Assist with administrative duties within the department (Fines processing and more)
  • Process invoices for payment to suppliers, repairs and insurers

Pacific Fleet Administrator

Honeywell Ltd
North Ryde, NSW
02.2013 - 06.2014
  • Looking after approximately 500 leased vehicles across Australia and New Zealand
  • Liaising with internal and external stakeholders (Fleet companies, insurance companies, mechanics etc.)
  • Being responsible for maintaining driver records - Logbooks, accidents and statutory declarations for traffic infringements
  • Handling operating leases (not Novated leases)
  • Reviewing and completing invoices on a monthly basis
  • Answering any questions and informing the drivers or managers of any information needed
  • Ensuring compliance of maintenance schedules and registrations
  • Overall responsibility of fleet including maintenance, procurement and disposal
  • Working with Fleet companies on strategies to reduce costs and expenses
  • Scanning of invoices and other ad hoc duties

Customer Service Officer

Family and Community Services
Sydney, NSW
10.2010 - 11.2012
  • The role requires the individual to have strong communication and organisational skills, be a team player and enjoy working in a busy environment
  • Good interpersonal skills, liaison and communication skills
  • Ability to meet deadlines and prioritise work
  • The capacity to use discretion and maintain strict confidentiality
  • Maintaining a commitment to ethical practices, EEO, the Charter of principles for a Culturally Diverse Society and OH&S principles in all work undertaken
  • Collation and distribution of papers for meetings
  • Reception, switchboard and email messaging
  • Undertaking large volume typing, bulk photocopying and bulk mail outs
  • Photocopying and preparing documents for court
  • Arranging and booking contacts for external and internal clients
  • Sorting out the mail and collection of the DX mail
  • Booking couriers for file transfers
  • Filing and maintenance of filing systems (Compactus list)
  • Cash handling: This included a $2,900 cash float that was used for other employees to declare small cash (up to $100) claims
  • The banking for the petty cash float when required
  • Various financials using the SAP system
  • Ordering and replenishing kitchen and stationery supplies
  • Creating identification cards for individuals within the department
  • Archiving of files
  • Fleet administration
  • Accurate input of data, including financial data into corporate data systems such as KiDS, SAP financial and SAP HR
  • Accurate input of date in regards to creating files in Ortex and Comms
  • General hospitality for guests at meetings and other events

Office Service Assistant

Strata Choice
Sydney, NSW
04.2009 - 09.2010
  • The role requires the individual to have strong communication and organisational skills, be a team player and enjoy working in a busy environment
  • Inbound mail which was done in the morning, our team would open, sort and deliver the mail to each individual in the company
  • Throughout the day to complete any mail outs that were sent to our team electronically
  • This involved printing, folding and labelling each letter
  • Which our team had to get out by 3pm the same day
  • Complete and send off any AGM packages by 11am that same day
  • At 3pm sort and bundle the letters (into 20's) so that the mail can go out by 3.30pm
  • Bar-coding of invoices which also meant labelling, sorting the invoices to each Strata Finance Manager (and their allocated team), which when was completed was hand delivered to each member
  • Document management which involved indexing the PDF on iLink
  • Photocopying, preparation and scanning of documents
  • Relief of reception at lunch and also when needed
  • Strata roll updates, which involved updating new tenants, existing details and sending welcome packs to new owners
  • Strata Searches; this involved of an afternoon printing information from BCMax, gathering the minute books or any WIP files for each member company
  • This was provided daily for the individuals that were coming to search the books and any information the company had on a property
  • Strata search support which involved photocopying, helping and answering queries of that individual that are doing a strata search
  • Clearing and collecting documents from the scanning bin that our team sorted so that it could be scanned under the correct title
  • Setting up meeting rooms for our members
  • General cleaning of the kitchen and member areas
  • Any other tasks or projects that were directed to our team

Administration Support Officer

Sydney Ports
Sydney, NSW
09.2008 - 01.2009
  • The role requires the individual to have strong communication and organisational skills, be a team player and enjoy working in a busy environment
  • Cash handling: This included a $2,000 cash float that was used for other employees to declare small cash (up to $100) claims
  • The banking for the petty cash float weekly
  • Paying large and small bills for electricity, water, gas etc
  • Using the SAP System
  • Ordering and replenishing kitchen and stationery supplies
  • Creating business cards for individuals within the company
  • Creating and delegating access cards to new employees
  • Using Photoshop I would produce PDF files to generate pictures for the photo Identifications need for each permanent employee
  • Making sure that the floor maintenance is kept up to date
  • Taking responsibility for some of the Fleet Managers duties
  • E.g
  • Ordering fuel access cards and arranging appointments with the mechanic
  • And other general administration tasks

Claims Co-ordinator/Claims Administrator

Tower Australia
Sydney, NSW
06.2008 - 07.2008
  • The role of a Claims Co-ordinator is to provide superior customer service and exceed customer expectations by taking ownership of the customer's situation and deal with all queries in a timely manner
  • The role requires the individual to have strong communication and organisational skills, be a team player and enjoy working in a busy environment
  • Paying a monthly or lump sum benefits to eligible clients
  • Sorting out the mail and distributing it amongst the claim team's managers
  • Responsible for the registration of new claims and making up the paper files
  • And other general administration tasks

Communications Consultant/Product Consultant

TMF Allianz
Sydney, NSW
08.2007 - 03.2008
  • The role of the Communication Consultant is to provide superior customer service and exceed customer expectations by taking ownership of the customer’s situation and deal with all queries in a timely manner
  • Responsible for the registration of new claims using the TIM system
  • Participate in ongoing learning and development to ensure the quality of information accuracy
  • The role requires the individual to have strong communication and organisational skills, be a team player and enjoy working in a busy environment
  • Also involved in the TMF Focus Group – Star Techies

Communications Consultant

TMF Allianz
Sydney, NSW
10.2005 - 04.2007
  • The role of the Communication Consultant is to provide superior customer service and exceed customer expectations by taking ownership of the customer’s situation and deal with all queries in a timely manner
  • Responsible for the registration of new claims using the TIM system
  • Participate in ongoing learning and development to ensure the quality of information accuracy
  • The role requires the individual to have strong communication and organisational skills, be a team player and enjoy working in a busy environment
  • Also involved in the TMF Focus Group – Star Techies

Customer Service Manager

Franklins
Westleigh, NSW
04.2002 - 04.2005
  • Customer service- which included customer inquiries and complaints
  • Cash handling- which included handling a $2000 float to give to the other cashiers for change and ordering change from the office
  • Supervising up to eight cashiers at one time
  • Keeping the store presentable, opening and closing the store
  • Sorting out newspapers, payouts, returns and refunds
  • Working on a register
  • Cleaning and various other coordination and organisational activities

Education

Mental Health Certification IV

TAFE NSW
NSW
07-2023

Completion of the School Certificate and the Higher School certificate -

St. Leo's Catholic College
Wahroonga, NSW
01.2004

Alcohol And Other Drugs Certification IV

TAFE NSW
NSW

Skills

  • Critical thinking
  • Excellent attention to detail
  • Quick learner
  • Team player
  • Compassionate caregiving
  • Behavioural management
  • Home safety assessment
  • Empathetic and active listening
  • Care team coordination
  • Neurodivergent support
  • Time management
  • Housekeeping
  • Multitasking and organization
  • Dependable and responsible
  • Verbal and written communication skills
  • Respectful and compassionate
  • Compassionate communication
  • Medication management
  • Medication and appointment reminders
  • Compassionate care
  • Relationship building

Hobbies and Interests

  • Reading
  • Learning and Self Improvement
  • Puzzles and Board Games
  • Music and Dancing
  • Spending time with friends and family

References

References available upon request.

Timeline

Family Caregiver

Self Employed
01.2017 - Current

Administration Assistant

LTS Lockley
08.2016 - Current

Purchasing Officer – Novated Leasing

sgfleet Australia
01.2016 - 07.2016

Administration Officer – Insurance

ORIX Australia
09.2014 - 01.2016

Pacific Fleet Administrator

Honeywell Ltd
02.2013 - 06.2014

Customer Service Officer

Family and Community Services
10.2010 - 11.2012

Office Service Assistant

Strata Choice
04.2009 - 09.2010

Administration Support Officer

Sydney Ports
09.2008 - 01.2009

Claims Co-ordinator/Claims Administrator

Tower Australia
06.2008 - 07.2008

Communications Consultant/Product Consultant

TMF Allianz
08.2007 - 03.2008

Communications Consultant

TMF Allianz
10.2005 - 04.2007

Customer Service Manager

Franklins
04.2002 - 04.2005

Mental Health Certification IV

TAFE NSW

Completion of the School Certificate and the Higher School certificate -

St. Leo's Catholic College

Alcohol And Other Drugs Certification IV

TAFE NSW

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Ciara Coffey