CIARA DOYLE
Randwick,Australia
Summary
Enthusiastic and reliable professional with over five years’ experience in front-of-house and administrative support roles across clinical, retail, and service environments. Known for providing outstanding customer service, managing complex schedules, and ensuring seamless day-to-day operations. Skilled in client communications, confidential data handling, and team coordination. Adaptable, highly organized, and committed to maintaining high standards of professionalism and efficiency in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Team Leader
Kilford Traffic Control
NSW
05.2023 - Current
- Led a team of traffic controllers to ensure safe, compliant site operations across various construction zones.
- Coordinated setup and removal of traffic control signage, and safety equipment.
- Communicated with site managers and team members to manage multi-directional traffic flow.
- Monitored and enforced safety protocols to protect workers, pedestrians, and motorists.
- Provided on-site support and direction to resolve issues quickly and effectively.
Front of House Manager
Thérapie Clinic
10.2018 - 02.2023
- Delivered exceptional customer service in a high-volume clinical environment, maintaining a professional and welcoming front-of-house presence.
- Efficiently managed appointment scheduling, coordinated calendars, and optimized clinician availability to ensure smooth daily operations.
- Served as the first point of contact for clients, handling enquiries, resolving concerns with discretion, and promoting a positive client experience.
- Provided comprehensive administrative support including preparation of daily schedules, maintenance of confidential client records, and accurate data entry into clinic management systems.
- Assisted with financial tasks such as cash handling, EFTPOS reconciliation, and daily bank deposits.
- Supported internal operations by managing supplies, placing stock orders, and liaising with vendors to ensure seamless clinic functionality.
- Produced internal reports, tracked performance metrics, and helped develop administrative processes for greater efficiency.
- Supervised and trained junior staff, ensuring adherence to high standards of service and administrative accuracy.
- Played a key role in onboarding and training new front-of-house and administrative team members.
- Collaborated closely with doctors, nurses, and senior management to align clinic procedures with operational goals and client needs.
Sales Assistant
Hiltons Pharmacy
02.2017 - 11.2018
- Coordinated prescription deliveries and maintained communication with healthcare providers.
- Managed confidential prescriptions, including controlled substances.
- Supported daily stock handling and administrative tasks.
Sales Assistant
Clarks Shoes, Arnotts Dublin
Dublin
12.2015 - 02.2017
- Supervised staff and daily store operations.
- Maintained detailed sales and inventory reports, addressing shrinkage, and budget compliance.
- Implemented promotional strategies, and ensured visual merchandising standards.
Skills
- Front Desk & Client Service
- Appointment Scheduling & Calendar Management
- Reception & Phone Handling
- Confidential Records Management (HIPAA/Data Privacy Compliance)
- Administrative Support & Office Coordination
- Cash Handling & EFTPOS Reconciliation
- Staff Supervision & Training
- Clinic/Office Management Software (eg, CRM, booking systems)
- Strong Verbal & Written Communication
- Multitasking & Time Management
- Problem Solving & Conflict Resolution
- Microsoft Office Suite (Word, Excel, Outlook)
Timeline
Team Leader
Kilford Traffic Control
05.2023 - Current
Front of House Manager
Thérapie Clinic
10.2018 - 02.2023
Sales Assistant
Hiltons Pharmacy
02.2017 - 11.2018
Sales Assistant
Clarks Shoes, Arnotts Dublin
12.2015 - 02.2017