CIARA FROST
Doolandella
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant / Cleaning Technician
Teni Capital Pty Ltd T/A Oztech
01.2023 - 01.2025
- Provided high-quality sanitation services, ensuring clean office spaces and fostering client relationships while training staff for consistent delivery.
- Delivered exceptional cleaning services, consistently meeting and exceeding hygiene standards.
- Liaised with clients to address specific cleaning needs and ensure satisfaction.
- Trained new staff in sanitation protocols, maintaining adherence to company standards.
- Maintained effective communication with clients to assess needs and provide tailored solutions.
- Assisted with routine cleaning schedules and supported management in achieving goals.
- Ensured efficient cleaning activities, adhering to safety and health regulations.
Barista Trainee
St Thomas More College
01.2022 - 11.2023
- Prepared espresso beverages per standardized recipes for quality assurance.
- Operated and maintained coffee machines for optimal performance.
- Assisted customers with menu choices to enhance experience.
- Managed cash transactions accurately for efficient point-of-sale operations.
- Participated in training programs to improve coffee preparation and customer service.
Hospitality Intern
St Thomas More College
01.2022 - 11.2023
- Handled customer complaints effectively, ensuring guest satisfaction during their stay.
- Collaborated with housekeeping to maintain cleanliness and order of guest rooms.
- Supported front desk team by managing reservations and responding to guest inquiries.
- Monitored inventory levels for supplies, facilitating timely reorders as needed.
- Implemented feedback mechanisms to enhance service delivery and guest experiences.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
Volunteer
St Vincent De Paul Society Queensland
01.2022 - 01.2023
- Streamlined volunteer onboarding with team members, enhancing efficiency.
- Fostered relationships and participation through engagement with diverse groups.
- Assisted in planning and organization for smooth-running events.
- Maintained clean and operational facilities for program needs.
- Conveyed information using strong communication skills.
- Mentored new volunteers to create an inclusive environment.
Hospitality Trainee
Zarraffas, Richlands
01.2021 - 01.2022
- Developed skills in customer service, food preparation, and workplace safety for high-quality hospitality experiences.
- Acquired extensive knowledge of hospitality standards, including service and safety protocols.
- Delivered outstanding customer service by engaging guests and addressing inquiries effectively.
- Assisted with food preparation while maintaining cleanliness in kitchens and service areas.
- Adhered to food safety protocols ensuring a safe work environment.
- Contributed to operations through stock management and inventory control.
- Participated in team training to enhance service skills and hospitality knowledge.
- Achieved Certificates I and II while gaining practical experience in diverse hospitality roles.
Education
Bachelor of Business Management -
Queensland University of Technology
Brisbane City, QLD06.2025
High School Diploma -
St Thomas More College
Sunnybank, QLD11-2023
Skills
- Certificate I Business - St Thomas More College Apprenticeship
- Certificate I & II Hospitality
- Hospitality Skills
- Food Safety & Handling
- POS System
- Competency in sanitation and cleaning protocols
- Proficient in Microsoft Office
- Presentation Skills
- Collaboration and Communication Competencies
- Fluent Chinese & Samoan
- Customer service
- Computer skills
Community Service
Vinny's Community Service, Volunteer Breakfast Server, 2020, 2023, I contributed to the community by serving breakfast to individuals in need, fostering a welcoming and supportive environment., Served breakfast meals to clients, ensuring prompt and friendly service., Maintained cleanliness and organization of the serving area., Worked collaboratively with team members to provide efficient service., Fostered positive interactions, ensuring a respectful and supportive environment for all clients.
Accomplishments
- Scheduling - Organized technician schedule for customer jobs.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Oversaw implementation of new phone system which resulted in more cost-effective service.
Certification
- CAP - Certified Administrative Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeInternshipWork Location
On-SiteImportant To Me
Career advancementCompany CultureFlexible work hoursPersonal development programsTimeline
Administrative Assistant / Cleaning Technician
Teni Capital Pty Ltd T/A Oztech
01.2023 - 01.2025
Barista Trainee
St Thomas More College
01.2022 - 11.2023
Hospitality Intern
St Thomas More College
01.2022 - 11.2023
Volunteer
St Vincent De Paul Society Queensland
01.2022 - 01.2023
Hospitality Trainee
Zarraffas, Richlands
01.2021 - 01.2022
Bachelor of Business Management -
Queensland University of Technology
High School Diploma -
St Thomas More College
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