Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ciara Glen

Nerang,QLD

Summary

Proven to enhance customer satisfaction and team efficiency, my tenure at Dreamworld showcased my adeptness in issue resolution and cleanliness, key skills sought by employers. Excelling in high-pressure environments, I significantly contributed to maintaining safety and hygiene standards, demonstrating both hard and soft skills critical to operational success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cafe Worker

the Galley
11.2023 - 11.2024
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.

Ride Operator

Movieworld
02.2024 - 07.2024
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.

Slide Attendant

Dreamworld
09.2022 - 04.2024
  • Maximized park attendance by providing excellent customer service to guests.
  • Resolved guest concerns with empathy and professionalism, promoting overall satisfaction.
  • Maintained clean and organized slide areas for optimal guest
  • Monitored weather conditions closely, making informed decisions about temporary ride closures due to inclement weather if required.

Floor Staff Member

Pimpama Tavern
02.2022 - 10.2022
  • Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
  • Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
  • Handled cash transactions efficiently while adhering to company policies for secure financial management.
  • Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.
  • Collaborated with team members to maintain store appearance, resulting in a more enjoyable shopping experience for customers.
  • Facilitated smooth transitions during shift changes by communicating pertinent information clearly among team members about ongoing tasks or issues requiring attention.

Floor Staff Member

Depot Coomera
01.2021 - 09.2022
  • Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
  • Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
  • Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
  • Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.

Education

High School Diploma -

Pimpama State Secondary College
Pimpama, QLD

Skills

  • Teamwork and Collaboration
  • Customer Service
  • Cleanliness and hygiene
  • Flexible Schedule
  • Issue Resolution

Certification

RSA certification

Timeline

Ride Operator

Movieworld
02.2024 - 07.2024

Cafe Worker

the Galley
11.2023 - 11.2024

Slide Attendant

Dreamworld
09.2022 - 04.2024

Floor Staff Member

Pimpama Tavern
02.2022 - 10.2022

Floor Staff Member

Depot Coomera
01.2021 - 09.2022

High School Diploma -

Pimpama State Secondary College

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Ciara Glen