Ciara Hansen
Sydney,NSW
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships and growth.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
Pasticceria Dolce Bella
01.2020 - Current
- Placed orders with suppliers for delivery of products required for daily operations.
- Managed daily customer inquiries and resolved issues promptly.
- Monitored staff performance to ensure adherence to customer service standards.
- Maintained the cleanliness and organization of the cafe.
- Barista trained.
Loss Prevention Manager
Dusk
10.2024 - 08.2025
- Managing + Building Stocktake Process for stores and Warehouse
- Stock Receipting Management for +140 stores across AU & NZ
- Reviewed loss prevention exception reports and cash discrepancies.
- Monitored store premises for suspicious behaviour and potential theft incidents.
- Trained staff on loss prevention techniques and customer service best practices.
- Prepared detailed reports on loss prevention activities for management review.
Inventory & EDI Manager
Accent Group
02.2023 - 08.2024
- Monitoring purchase orders via Electronic Data Interchange (EDI)
- Performed regular cycle counts to maintain accuracy of inventory records.
- Erply + AP21 + IRB Trained
- Trained team members on best practices for inventory management processes.
- Conducted regular audits to ensure accuracy of inventory records and reports.
- Conducted regular audits of product data to identify discrepancies or missing information.
Buying Assistant
Accent Group
02.2022 - 02.2023
- Assisted in product selection and procurement processes for retail inventory.
- Coordinated with suppliers to ensure timely delivery of merchandise.
- Communicated with internal teams to align on product availability and promotions.
- Supported the buying team in preparing presentations for management reviews.
- Assisted in the development of contracts with suppliers to meet company objectives.
- Added new vendors and products into system.
Inventory & Outlet Administrator
Accent Group
09.2021 - 02.2022
- Zendesk Trained
- Collaborated with suppliers to resolve discrepancies and order issues.
- Managed inventory levels for outlets to ensure stock availability for operations.
- Coordinated shipments and received incoming inventory efficiently.
- Implemented organization strategies for storing products effectively.
- Coordinated cycle counts to verify accuracy of inventory records.
- Reviewed purchase orders against invoices to ensure items were received correctly.
Store Manager
The Athletes Foot Parramatta
08.2017 - 02.2021
- Gait Analysis (Myfit)
- Managed daily store operations to ensure smooth workflow and customer satisfaction.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash whilst facilitating opening and closing duties.
- Developed promotional displays to enhance product visibility and drive sales initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Sales Assistant
Asics
03.2016 - 08.2017
- Collaborated with team members to achieve daily sales goals and promote teamwork.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Front of store and stockroom management of shelves according to product categories.
- Assisted in creating displays to promote products.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
Sales Assistant
HYPE DC
09.2014 - 07.2016
- Maintained product displays to ensure a visually appealing shopping environment.
- Processed sales transactions accurately using point-of-sale systems.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Used point-of-sale systems to track inventory levels and properly restock shelves.
Sales Assistant
Williams The Shoeman
07.2012 - 09.2014
- Provided product knowledge to customers about styles, materials, and care instructions.
- Resolved customer inquiries and concerns with professionalism and courtesy.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
Work Experience
Jenny & Vince Hair World
07.2012 - 07.2012
- Utilized salon software to manage appointments and client records.
- Educated clients on hair care products and maintenance routines.
- Maintained cleanliness of salon equipment, tools and work areas.
Education
Certificate in Professional Wedding Planning, Styling + Design -
The Wedding Planner Institute
01.2021
Diploma of Travel and Tourism - Certificate II in Tourism, Certificate III in Events, Certificate IV in Tourism
Flight Centre Travel Academy
01.2016
HSC Certificate -
McCarthy Catholic College
Emu Plains01.2014
Skills
- Customer service
- Staff training
- Inventory management
- Supplier coordination
- Loss Prevention
- Customer relationship management
- Data analysis
- Skilled multi-tasker
- Training programs
References
Available upon request.
Timeline
Loss Prevention Manager
Dusk
10.2024 - 08.2025
Inventory & EDI Manager
Accent Group
02.2023 - 08.2024
Buying Assistant
Accent Group
02.2022 - 02.2023
Inventory & Outlet Administrator
Accent Group
09.2021 - 02.2022
Customer Service Manager
Pasticceria Dolce Bella
01.2020 - Current
Store Manager
The Athletes Foot Parramatta
08.2017 - 02.2021
Sales Assistant
Asics
03.2016 - 08.2017
Sales Assistant
HYPE DC
09.2014 - 07.2016
Sales Assistant
Williams The Shoeman
07.2012 - 09.2014
Work Experience
Jenny & Vince Hair World
07.2012 - 07.2012
Certificate in Professional Wedding Planning, Styling + Design -
The Wedding Planner Institute
Diploma of Travel and Tourism - Certificate II in Tourism, Certificate III in Events, Certificate IV in Tourism
Flight Centre Travel Academy
HSC Certificate -
McCarthy Catholic College