Summary

Overview

Work History

Skills

Referees

Timeline

Ciara Harris

Picton

Summary

I am currently working in hospitality and I am seeking a new oppurtunity within the hotel/gaming industry. I have over 10 years experience and lots of determination to further my skills. I have been a full time Manager managing a team of staff, training them to become experienced bar/gamng staff,

I have taken pride in helping others learn new things it has made me a better leader, I am a fast learner with a positive attitude, I have highly developed communication skills with the ability to remain calm and diffuse difficult situations. I have a young family to provide for, therefore I have great motivation to be the best I can be.Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills .Ready to help team achieve company goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

years of professional experience

Work History

Venue Manager

Camden Sports Club

12.2023 - 02.2024

Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Supervised events from start to finish using effective crowd control methods.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Increased event bookings by developing and maintaining strong relationships with clients and vendors.
Interacted well with customers to build connections and nurture relationships.
Implemented comprehensive risk management strategies to minimize potential liabilities related to health and safety regulations, alcohol service policies, etc.
Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
Assisted in recruiting, hiring and training of team members.
Reported issues to higher management with great detail.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Improved revenue generation by creating unique event packages tailored to the needs of different client segments.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Maintained accurate notes of changes and requests for each event and ascertained allocation.
Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
Managed purchasing, sales, marketing and customer account operations efficiently.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
Trained and guided team members to maintain high productivity and performance metrics.
Ensured smooth execution of events by coordinating logistics, catering, audio-visual equipment, and other essential services.
Excellent communication skills, both verbal and written.
Adaptable and proficient in learning new concepts quickly and efficiently.
Demonstrated strong organizational and time management skills while managing multiple projects.
Developed strong communication and organizational skills through working on group projects.
Demonstrated respect, friendliness and willingness to help wherever needed.
Developed and maintained courteous and effective working relationships.
Strengthened communication skills through regular interactions with others.
Gained strong leadership skills by managing projects from start to finish.
Organized and detail-oriented with a strong work ethic.
Worked flexible hours across night, weekend, and holiday shifts.
Provided professional services and support in a dynamic work environment.
Skilled at working independently and collaboratively in a team environment.
Worked well in a team setting, providing support and guidance.

Bar Tender/Part Time Supervisor

Panania Hotel

09.2019 - 12.2023

Inspected products and machines to maintain quality and efficiency.
Maintained organized work area by cleaning and removing hazards.
Increased customer satisfaction by promptly addressing concerns and incorporating feedback into future bids.
Strengthened relationships with clients through regular communication during the tender process, fostering trust and confidence in our services.
Mentored junior team members in effective tender writing techniques, enhancing overall team performance.
Trained new production staff members on safe and efficient production procedures and proper machine operations.
Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Maintained a high level of compliance in all submissions by adhering to strict guidelines and regulations.
Adaptable and proficient in learning new concepts quickly and efficiently.
Proven ability to develop and implement creative solutions to complex problems.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Gained strong leadership skills by managing projects from start to finish.
Learned and adapted quickly to new technology and software applications.
Passionate about learning and committed to continual improvement.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Skilled at working independently and collaboratively in a team environment.
Provided professional services and support in a dynamic work environment.
Self-motivated, with a strong sense of personal responsibility.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Demonstrated strong organizational and time management skills while managing multiple projects.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Demonstrated creativity and resourcefulness through the development of innovative solutions.
Demonstrated respect, friendliness and willingness to help wherever needed.
Paid attention to detail while completing assignments.
Gained extensive knowledge in data entry, analysis and reporting.
Frequently inspected production area to verify proper equipment operation.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Collected, arranged, and input information into database system.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Developed effective improvement plans in alignment with goals and specifications.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Proven ability to learn quickly and adapt to new situations.
Worked effectively in fast-paced environments.

Bar/Gaming Manager

The Albion Park Hotel

02.2018 - 09.2019

Monitored gaming floor activity proactively, identifying potential issues or areas of concern before they escalated into larger problems.
Developed comprehensive training programs to ensure staff maintained high levels of expertise in gaming regulations and procedures.
Evaluated gaming machine performance, optimizing placement and selection for increased profitability.
Identified and removed players suspected of cheating in cards or other games.
Responded with care to customer concerns to leave each customer satisfied and build reputation of service.
Led efforts to continually improve casino ambiance through strategic lighting design adjustments, ensuring an inviting and engaging atmosphere for guests.
Conducted regular audits of gaming activities, ensuring compliance with regulatory requirements and maintaining accurate records.
Watched for evidence of internal cooperation in fraudulent activities, inspecting gaming equipment and employee comportment for irregularities.
Led orientation and training for new employees to prepare thoroughly for full spectrum of service duties.
Organized and delegated cache of daily tasks to achieve consistent casino operations.
Interviewed, hired and trained new gambling floor workers.
Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
Drove habits of consistent, succinct communication between team members and from supervisors to floor employees.
Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
Implemented robust cash handling procedures across the gaming floor, minimizing discrepancies while streamlining financial reporting processes.
Interpreted and enforced rules for gameplay and betting limits.
Coordinated staff schedules, rotations and breaks.
Kept games fair by proactively identifying and removing suspected cheaters.
Advised upper management on industry trends and competitor analysis, informing strategic decision-making processes for market positioning.
Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
Encouraged development of leadership skills among supervisors to foster employee morale.
Assigned training courses and oversaw performance monitoring to guide employees through career development.
Collaborated with security teams to maintain a safe and secure gaming environment, reducing incidents of theft or cheating.
Maintained detailed knowledge of all games offered at the establishment, serving as a subject matter expert when resolving customer disputes or clarifying game rules.
Established customer check cashing privileges, authorized appropriate credit limits and arranged reservations.
Improved employee morale through effective communication and timely resolution of workplace issues.
Monitored expenses, budgets and accounts to identify discrepancies.
Enhanced customer satisfaction by implementing efficient gaming floor management practices.
Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
Monitored gaming operations continuously to check on dealers and players.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Demonstrated leadership skills in managing projects from concept to completion.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Cultivated interpersonal skills by building positive relationships with others.
Organized and detail-oriented with a strong work ethic.
Developed strong organizational and communication skills through coursework and volunteer activities.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Proven ability to develop and implement creative solutions to complex problems.
Adaptable and proficient in learning new concepts quickly and efficiently.
Worked effectively in fast-paced environments.
Strengthened communication skills through regular interactions with others.
Worked well in a team setting, providing support and guidance.
Resolved problems, improved operations and provided exceptional service.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Provided professional services and support in a dynamic work environment.
Passionate about learning and committed to continual improvement.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Bar/Gaming Manager

The Unanderra Hotel

09.2015 - 02.2018

Monitored gaming floor activity proactively, identifying potential issues or areas of concern before they escalated into larger problems.
Developed comprehensive training programs to ensure staff maintained high levels of expertise in gaming regulations and procedures.
Evaluated gaming machine performance, optimizing placement and selection for increased profitability.
Responded with care to customer concerns to leave each customer satisfied and build reputation of service.
Led efforts to continually improve casino ambiance through strategic lighting design adjustments, ensuring an inviting and engaging atmosphere for guests.
Conducted regular audits of gaming activities, ensuring compliance with regulatory requirements and maintaining accurate records.
Watched for evidence of internal cooperation in fraudulent activities, inspecting gaming equipment and employee comportment for irregularities.
Led orientation and training for new employees to prepare thoroughly for full spectrum of service duties.
Assisted in the planning and execution of special events, boosting overall casino attendance and revenue.
Organized and delegated cache of daily tasks to achieve consistent casino operations.
Interviewed, hired and trained new gambling floor workers.
Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
Drove habits of consistent, succinct communication between team members and from supervisors to floor employees.
Implemented robust cash handling procedures across the gaming floor, minimizing discrepancies while streamlining financial reporting processes.
Interpreted and enforced rules for gameplay and betting limits.
Coordinated staff schedules, rotations and breaks.
Encouraged development of leadership skills among supervisors to foster employee morale.
Collaborated with security teams to maintain a safe and secure gaming environment, reducing incidents of theft or cheating.
Maintained detailed knowledge of all games offered at the establishment, serving as a subject matter expert when resolving customer disputes or clarifying game rules.
Established customer check cashing privileges, authorized appropriate credit limits and arranged reservations.
Improved employee morale through effective communication and timely resolution of workplace issues.
Oversaw recruitment efforts within the gaming department, selecting top talent that contributed positively to team dynamics and performance outcomes.
Monitored expenses, budgets and accounts to identify discrepancies.
Enhanced customer satisfaction by implementing efficient gaming floor management practices.
Provided ongoing coaching and mentorship for staff members, fostering an environment conducive to professional growth and development.
Enforced standards for recording customer and transactional information in computers.
Compiled wager and payoff data for specific races and events for [Type] operational reporting.
Oversaw expenses, budget estimates and accounts for $[Amount] per year operation.
Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
Implemented innovative marketing strategies to attract new clientele and retain existing customers.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Demonstrated leadership skills in managing projects from concept to completion.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Cultivated interpersonal skills by building positive relationships with others.
Organized and detail-oriented with a strong work ethic.
Developed strong organizational and communication skills through coursework and volunteer activities.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Skilled at working independently and collaboratively in a team environment.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Adaptable and proficient in learning new concepts quickly and efficiently.
Worked effectively in fast-paced environments.
Strengthened communication skills through regular interactions with others.
Worked well in a team setting, providing support and guidance.
Resolved problems, improved operations and provided exceptional service.
Provided professional services and support in a dynamic work environment.
Passionate about learning and committed to continual improvement.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Sales/Store Manager

Ahinah,Home Store

06.2014 - 04.2015

Supervised guests at front counter, answering questions regarding products.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Developed and implemented successful staff incentive programs to motivate employees.
Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Approved regular payroll submissions for employees.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Managed inventory control, cash control, and store opening and closing procedures.
Assisted with hiring, training and mentoring new staff members.
Assisted in recruiting, hiring and training of team members.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Improved customer satisfaction through staff training in customer service and product knowledge.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Reported issues to higher management with great detail.
Trained and guided team members to maintain high productivity and performance metrics.
Rotated merchandise and displays to feature new products and promotions.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Excellent communication skills, both verbal and written.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Proven ability to develop and implement creative solutions to complex problems.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Worked well in a team setting, providing support and guidance.
Developed and maintained courteous and effective working relationships.
Paid attention to detail while completing assignments.
Self-motivated, with a strong sense of personal responsibility.

Gaming Staff and Bar Tender

Hornsby Railway Hotel,

07.2013 - 03.2014

Calibrated machines to maintain required productivity levels and adherence to quality standards.
Mentored junior team members in effective tender writing techniques, enhancing overall team performance.
Maintained organized work area by cleaning and removing hazards.
Strengthened relationships with clients through regular communication during the tender process, fostering trust and confidence in our services.
Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Inspected products and machines to maintain quality and efficiency.
Adjusted machines to increase productivity for runs.
Maintained a high level of compliance in all submissions by adhering to strict guidelines and regulations.
Developed strong organizational and communication skills through coursework and volunteer activities.
Worked well in a team setting, providing support and guidance.
Organized and detail-oriented with a strong work ethic.
Demonstrated respect, friendliness and willingness to help wherever needed.
Demonstrated strong organizational and time management skills while managing multiple projects.
Paid attention to detail while completing assignments.
Self-motivated, with a strong sense of personal responsibility.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Skilled at working independently and collaboratively in a team environment.
Excellent communication skills, both verbal and written.
Strengthened communication skills through regular interactions with others.
Passionate about learning and committed to continual improvement.
Gained extensive knowledge in data entry, analysis and reporting.
Proved successful working within tight deadlines and a fast-paced environment.

Front of House,Restaurant Supervisor, Waitress

Rails Restaurant

06.2013 - 03.2014

Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
Monitored food inventory and supplies to prevent waste.
Served consistent portions following recipes and control standards.
Trained new hires in food handling and safety protocols to boost knowledge and performance.
Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Maximized team productivity by expertly delegating tasks to kitchen staff.
Supervised food presentation and plating to enhance visual appeal.
Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Monitored food preparation, production, and plating for quality control.
Identified and addressed customer complaints to promote satisfaction and loyalty.
Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
Maintained compliance with state and local regulations pertaining to food safety and sanitation practices.
Set and oversaw weekly and special event menu plans.
Monitored health and safety standards to maintain a clean, safe working environment.
Coordinated event planning, managing logistics for successful private dining experiences.
Directed activities of team of skilled kitchen workers preparing and serving meals.
Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
Organized implementation of new banners, displays, and menus.
Enhanced team performance with regular evaluations and constructive feedback.
Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Improved customer satisfaction by ensuring consistent quality of food and service.
Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Adaptable and proficient in learning new concepts quickly and efficiently.
Paid attention to detail while completing assignments.
Worked well in a team setting, providing support and guidance.
Strengthened communication skills through regular interactions with others.
Gained strong leadership skills by managing projects from start to finish.
Demonstrated leadership skills in managing projects from concept to completion.
Proven ability to learn quickly and adapt to new situations.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Self-motivated, with a strong sense of personal responsibility.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Bussed tables during busy periods to assist staff and quickly turn over tables.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
Answered customers' questions, recommended items, and recorded order information.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Processed orders and sent to kitchen employees for preparation.
Kept server areas clean and stocked to increase efficiency while working tables.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Met with chef to review daily specials and menu changes.
Greeted new customers, discussed specials, and took drink orders.
Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Checked guests' identification before serving alcoholic beverages.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
Provided recommendations on menu items and upsold food and drinks to increase sales.
Used cash registers and credit card machines to cash out customers.
Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Bussed and reset tables to keep dining room and work areas clean.
Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Inspected dishes and utensils for cleanliness.
Informed customers about daily and seasonal specials.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Passionate about learning and committed to continual improvement.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Cultivated interpersonal skills by building positive relationships with others.
Delivered services to customer locations within specific timeframes.
Excellent communication skills, both verbal and written.
Skilled at working independently and collaboratively in a team environment.

Waitress(Front of House Staff)

Gosford Sailing Club

11.2012 - 05.2013

Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Collaborated with team members to consistently provide efficient service during peak hours.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Answered customers' questions, recommended items, and recorded order information.
Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Used cash registers and credit card machines to cash out customers.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Bussed tables during busy periods to assist staff and quickly turn over tables.
Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Inspected dishes and utensils for cleanliness.
Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Bussed and reset tables to keep dining room and work areas clean.
Upsold appetizers, drinks and desserts to increase restaurant profits.
Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Provided timely tableside assistance to guests requiring additional condiments or utensils.
Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Greeted new customers, discussed specials, and took drink orders.
Checked guests' identification before serving alcoholic beverages.
Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
Met with chef to review daily specials and menu changes.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Informed customers about daily and seasonal specials.
Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Provided recommendations on menu items and upsold food and drinks to increase sales.
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Strengthened communication skills through regular interactions with others.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Organized and detail-oriented with a strong work ethic.
Skilled at working independently and collaboratively in a team environment.
Provided professional services and support in a dynamic work environment.
Learned and adapted quickly to new technology and software applications.
Managed time efficiently in order to complete all tasks within deadlines.
Passionate about learning and committed to continual improvement.
Adaptable and proficient in learning new concepts quickly and efficiently.
Worked well in a team setting, providing support and guidance.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Bar Tender

Pyrmont Bridge Hotel

10.2011 - 04.2012

Followed alcohol awareness procedures for preventing excessive guest intoxication.
Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Kept bar presentable and well-stocked to meet customer needs.
Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Maintained impeccably clean, attractive and well-stocked bar area.
Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Explained daily specials and beverage promotions to exceed daily sales goals.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Upheld strict regulations for safe alcohol service and food safety.
Maintained a high level of compliance in all submissions by adhering to strict guidelines and regulations.
Collaborated with cross-functional teams to ensure accurate and timely submission of tenders.
Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
Strengthened relationships with clients through regular communication during the tender process, fostering trust and confidence in our services.
Maintained organized work area by cleaning and removing hazards.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Paid attention to detail while completing assignments.
Demonstrated creativity and resourcefulness through the development of innovative solutions.
Gained extensive knowledge in data entry, analysis and reporting.
Proved successful working within tight deadlines and a fast-paced environment.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Self-motivated, with a strong sense of personal responsibility.
Worked flexible hours across night, weekend, and holiday shifts.
Developed and maintained courteous and effective working relationships.
Strengthened communication skills through regular interactions with others.
Managed time efficiently in order to complete all tasks within deadlines.
Skilled at working independently and collaboratively in a team environment.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Skills

Hiring and Onboarding
Decision-Making
Customer Service
Staff Management
Performance Improvements
Schedule Management
Employee Relations
Writing and verbal communication
Employee Motivation
Teamwork and Collaboration

Event Planning Expertise
Effective leader
Event Promotion
Recruitment
Purchasing and planning
Employee reviews
Performance Evaluation and Monitoring
Staff training/development
Personnel Management
Health and safety compliance

Referees

Leia Thompson

Manager

Laundy Hotels

Tel: 0433776826

Philip Hopkins

Hotel Supervisor

Albion Park Hotel

Tel: 0491743260

Natalie Green

Director

Camden Sports Club

Tel: 0416112756

Timeline

Venue Manager

Camden Sports Club

12.2023 - 02.2024

Bar Tender/Part Time Supervisor

Panania Hotel

09.2019 - 12.2023

Bar/Gaming Manager

The Albion Park Hotel

02.2018 - 09.2019

Bar/Gaming Manager

The Unanderra Hotel

09.2015 - 02.2018

Sales/Store Manager

Ahinah,Home Store

06.2014 - 04.2015

Gaming Staff and Bar Tender

Hornsby Railway Hotel,

07.2013 - 03.2014

Front of House,Restaurant Supervisor, Waitress

Rails Restaurant

06.2013 - 03.2014

Waitress(Front of House Staff)

Gosford Sailing Club

11.2012 - 05.2013

Bar Tender

Pyrmont Bridge Hotel

10.2011 - 04.2012

Ciara Harris

Summary

Overview

Work History

Venue Manager

Bar Tender/Part Time Supervisor

Bar/Gaming Manager

Bar/Gaming Manager

Sales/Store Manager

Gaming Staff and Bar Tender

Front of House,Restaurant Supervisor, Waitress

Waitress(Front of House Staff)

Bar Tender

Skills

Referees

Timeline

Venue Manager

Bar Tender/Part Time Supervisor

Bar/Gaming Manager

Bar/Gaming Manager

Sales/Store Manager

Gaming Staff and Bar Tender

Front of House,Restaurant Supervisor, Waitress

Waitress(Front of House Staff)

Bar Tender

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