Ciara Koekemoer
Summary
To be part of a company that indulges professional growth and provides a challenging and rewarding career while allowing me to utilize my current knowledge, skills and extend my capabilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Training Administrator
Anglo American
06.2023 - Current
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Produced training manuals, presentations and resources for enhanced learning.
- Worked with central management to identify, plan, align, and address training needs.
- Scheduled and coordinated training sessions, including booking facilities.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
Office Administration
Total Management And Training
03.2022 - 05.2023
- Onboarding and offboarding of all staff, including major shutdowns.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Processing of various competencies across site.
- Maintained open communication with employees to foster positive relations and provide updates on issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
Marketing Specialist
Total Management And Training
07.2021 - 04.2022
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Updated social media platforms with latest news and corporate details.
- Monitored trends in social media, industry, and competitive landscape to create new material.
- Increased sales by 10%.
Barista Shift Lead
Billy's Coffee Shop
10.2019 - 08.2021
- Maintained supply levels in counter and customer areas to meet typical demands.
- I completed successful cash audits to correctly balance drawers at the end of each shift.
- Served customers quickly and efficiently and created strategies to prevent delays.
Office Administration
Total Management And Training
05.2021 - 07.2021
- COVID-19 Vaccination Rollout Program.
- I supported doctors and nurses with proactive correspondence management, document coordination and customer relations.
- Multiple computer software tools were used to create documents and other communications.
- Maintained and updated office records, both digital and physical.
Bookings Manager
Prawn Star Restaurant
04.2019 - 10.2019
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Retail and Marketing Salesperson
Frenchie's Patisserie
02.2019 - 10.2019
- Managed business when owners were away as well as being the retail and marketing salesperson for the store.
- I provided each customer with individualized service and polite support to boost sales and customer satisfaction.
- I was analyzing data to identify opportunities for improvement.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Head Golf Coach
Self Employed
01.2016 - 01.2019
- Modeled good sportsmanship and responsible behavior on the course to student to install good etiquette and safety practices.
- Providing pre-game safety briefings for players, reporting incidents, and coordinating maintenance staff as appropriate.
- Educated players regarding course policy, current cart policy and speed of play.
Education
Bachelor of Business -
James Cook University
02.2024
CCEB
06.2019
Skills
- Proactive approach to safe work practices
- The ability to follow spoken and written instructions
- Exceptional communication skills
- Time management
- Performance Evaluation
- Excellent ability to work as part of a team
- Project Management
Certification
· RIIMPO337E – Conduct articulated haul truck operations
· RIIMPO205E – Operate roller / compactor
· RIIMPO317F – Conduct roller operations
· RIIMPO304E – Conduct wheel loader operations
· RIIMPO321F – Conduct civil construction wheeled front end loader operations
References
- Damon McGuire, Training Superintendent (Moranbah North Mine), 0447 773 100
- Sokara Hoada, Business Owner (Billy’s Coffee Shop), 0410 021 578
- Madeline Tongue, Supervisor (TMT), 0466 652 554
Timeline
Training Administrator
Anglo American
06.2023 - Current
Office Administration
Total Management And Training
03.2022 - 05.2023
Marketing Specialist
Total Management And Training
07.2021 - 04.2022
Office Administration
Total Management And Training
05.2021 - 07.2021
Barista Shift Lead
Billy's Coffee Shop
10.2019 - 08.2021
Bookings Manager
Prawn Star Restaurant
04.2019 - 10.2019
Retail and Marketing Salesperson
Frenchie's Patisserie
02.2019 - 10.2019
Head Golf Coach
Self Employed
01.2016 - 01.2019
Bachelor of Business -
James Cook University
CCEB
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