Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ciara Le

Bankstown,NSW

Summary

Motivated and detail-oriented professional with strong experience in client support and administration within Afford. Seeking to grow into the People Advisor role at Afford by applying my organisational skills and commitment to delivering inclusive, people-focused outcomes. Passionate about developing a career in Human Resources and contributing to Afford's vision, mission and values.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Officer

Afford Employment
07.2024 - Current
  • Provided frontline support to 150+ clients , managing inquiries, appointments, and job search assistance to ensure a positive customer experience.
  • Handled 20+ daily calls and maintained appointment schedules with a 95% attendance rate through proactive follow-up.
  • Processed Direct Registration Leads and maintained job application systems with 100% accuracy , reducing errors and delays.
  • Supported recruitment and onboarding by preparing employment packs and assisting with documentation for new clients.
  • Coordinated team meetings, invoicing, and office administration, ensuring smooth daily operations and compliance with DES and WHS policies.

Education

Bachelor of Business - Human Resources Management & Finance

University of Technology Sydney
Sydney, NSW
05-2026

Skills

  • Customer Focus
  • Complaint Handling
  • Data Entry
  • Active Listening
  • Follow-up Skills
  • Microsoft Office Suite
  • Administrative Assistance
  • Team Player

Certification

  • Provisional Driver License
  • WWCC

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual
Chinese (Mandarin)
Professional Working

Timeline

Customer Service Officer

Afford Employment
07.2024 - Current

Bachelor of Business - Human Resources Management & Finance

University of Technology Sydney

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Ciara Le