Ciara Martin
Office Operations & Client Services
Brunswick West
Summary
Ambitious and highly motivated individual that continues to work towards building a career within the industry. Driven to deliver results for prospective employer, through achieving a high standard of work, whilst maintaining an organized and adaptable approach. Passionate and detail-oriented with a large range of experience in hospitality, customer service and administration. With a continuous strong ability to tackle any diverse workload with an enthusiastic and positive attitude.
Overview
8
8
years of professional experience
Work History
Personal Assistant
(Private Individual in Paris)
11.2023 - 09.2025
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to my employers operations.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Maintained appropriate filing of personal and professional documentation.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Accomplished project deadlines by assisting with task completion whenever required.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Maintained an inventory of essential supplies to avoid shortages or last-minute trips to the store.
- Ensured a clean and comfortable living environment through regular tidying, laundry, and deep cleaning.
- Assisted with childcare duties, including homework help, transportation to activities, and maintaining a safe play area.
Travelling
05.2023 - 11.2023
Office Administrator & Administration Assistant
No To Violence
12.2022 - 05.2023
- Welcome visitors, including managing the WHS sign-in procedures and notification to appropriate staff/manager. Respond to incoming calls, emails and post in a timely and professional manner
- Maintain asset and equipment registers and information on HRIS. Being the main point of contact for all IT related issues and enquiries.
- Organise travel bookings and updates travel register to support invoice payments
- Maintain stationery and office supplies and equipment, identifying requirements and placing purchase orders
- Meeting organisation and coordination including scheduling, briefs, agendas, and minute taking, actions documentation and follow up
- Document creation and presentation
- Assist the human resources department with onboarding and offboarding processes
- Aid with various reporting requirements
- Expense and reimbursement claim coordination
- Assist with reading, researching, analysis, and correspondence to support General Managers
- Liaise with key external stakeholders including government officials, agencies and others as required
- Complete ad hoc tasks as they are required
Customer Service & Administrative Assistant
The Beverage Food Group
08.2021 - 05.2023
- To provide administration support to all 6 companies within the organisation
- Corresponding with suppliers and liaising with customers
- Perform administrative and clerical duties for multiple teams as well as the company’s operations manager
- Completed procurement and sale processes, trading in 4 different currencies
- Inventory management
- Assisted in implementing a new ERP system for one of the companies
- Created resources and processes to help identify how to enhance the occupational health and safety within the company
- Responsible for the recording and invoicing of the work conducted by our service technicians
- Main point of contact for IT issues
- Coordinating travel arrangements
- Customer relationship management
- Create detailed reports and presentations to highlight trends and areas for improvement within the business
Manager/Waitress
Old School Pizza
09.2017 - 08.2021
- Managed a 300+ seater restaurant, with a F.O.H team of 20+ individuals
- Managed in compliance with established company policies and procedures, along with local, state and federal laws
- Supervised daily shift operations
- Responsible for scheduling (ensuring cost is within budget), stock take and social media
- Continuous reflection on how to improve the business and increase profit
- Communicating and maintaining relationships with customers, staff, owners and vendors
- Completing the opening and closing procedures of the business
- Money handling and paying off bills
- Organising private events and large catering orders
- Provide excellent customer services
- Always strive towards best customer satisfaction
- Greet customers and present menus, make suggestions based on their preferences, take and serve food/drink orders, up-sell when appropriate, arrange table settings, always keep tables and all areas of the restaurant clean and tidy, check products for quality and cooperate and communicate with all serving and kitchen staff especially surrounding any allergies or medical conditions
Waitress
Smashing Sorrento
12.2019 - 01.2021
- Casual contract, working their peak time for the year
- Showed ability to adapt and learn quickly in a new environment, with no training required from the business
- Maintained a high level of customer service while being in a fast-paced environment with a high turnover in customers
- Carried a diverse workload while ensuring customer satisfaction
- Worked shifts as a certified barrister
- Greet customers and present menus, make suggestions based on their preferences, take and serve food/drink orders, up-sell when appropriate, arrange table settings, always keep tables and all areas of the restaurant clean and tidy, check products for quality and cooperate and communicate with all serving and kitchen staff especially surrounding any allergies or medical conditions
Customer Service Agent
Serco
04.2020 - 09.2020
- Managed complex inbound enquiries and delivered against consistent KPIs
- Logged detailed interactions for all tasks and actions in accordance with our client’s policies
- Managed secure and sensitive data with professionalism and empathy
- Quickly adapted to a high stress environment, with a high success rate of fulfilling all customer enquiries while meeting the need for professional and positive customer service
- Answering and responding to customer calls on behalf of our Federal Government Department
- Helping members of our community access a range of important financial and support services
Receptionist
Dance Discovery
01.2018 - 12.2019
- Answered phone calls, greeted clients and handled all front desk responsibilities
- Managed the office database, mail, invoices, and the physical setting of the whole dance studio
- Manage their social media and created weekly newsletter
- Completed other miscellaneous tasks for dance studio owner
- Allocated scribe for dance competitions
- Helped with the set up and organizing of major events
Education
High School Diploma -
Brunswick Secondary College
12.2018
Skills
- Customer service
- Problem Solving
- Leadership Skills
- Receptive To Instructions and Training
- Ability To Multitask
- Social Media
- Ability To Work Under Pressure
- Advanced Computer Skills Including Microsoft Suite
- Fast Learner
- Critical Thinking
- Strong Communication
- Effective Time Management
- Adaptability
- Ability To Work Autonomously
- Collaboration skills
- Qualified Barista
- Current RSA certificate
Timeline
Personal Assistant
(Private Individual in Paris)
11.2023 - 09.2025
Travelling
05.2023 - 11.2023
Office Administrator & Administration Assistant
No To Violence
12.2022 - 05.2023
Customer Service & Administrative Assistant
The Beverage Food Group
08.2021 - 05.2023
Customer Service Agent
Serco
04.2020 - 09.2020
Waitress
Smashing Sorrento
12.2019 - 01.2021
Receptionist
Dance Discovery
01.2018 - 12.2019
Manager/Waitress
Old School Pizza
09.2017 - 08.2021
High School Diploma -
Brunswick Secondary College
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