Ciara Sephton
Thoopara,QLD
Summary
Passionate about animal health and wellness. Professional in handling basic needs, care and exercise. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Kennel Hand
Proserpine Veterinary Surgery
Proserpine , QLD
05.2023 - Current
- Checked animals regularly to ensure they were healthy and comfortable.
- Ensured all safety protocols were followed when handling dangerous or aggressive animals.
- Kept a clean environment by disposing of waste materials properly according to regulations.
- Assisted veterinarians/nurses with medical treatments and examinations of animals.
- Cleaned and maintained kennel areas, including cages, runs, and yards.
- Conducted daily inspections of the facility grounds for potential hazards or maintenance needs.
- Exercised animals to maintain physical and mental health.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Supported animal health by keeping areas clean, neat and properly sanitized.
Front End Supervisor
Drakes
Proserpine , QLD
08.2022 - Current
- Trained new employees in customer service techniques and store policies.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved customer complaints in a professional manner.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed opening and closing procedures by reconciling sales records and cash transactions.
Front End Supervisor
Woolworths
Proserpine , QLD
09.2020 - 08.2022
- Assisted customers with locating products or answering questions about store offerings.
- Inspected shelves regularly to ensure that merchandise is properly displayed according to company standards.
- Ensured compliance with all health codes and safety regulations within the store.
- Provided training to new employees on company policies, procedures, and job duties.
- Resolved customer complaints promptly in a professional manner.
- Prepared monthly financial reports for senior management review.
- Collaborated with other team members to complete tasks quickly and efficiently.
- Greeted customers and provided assistance with locating items throughout the store.
- Maintained cleanliness of work areas by sweeping, mopping, dusting, disposing of trash.
- Trained new employees on proper checkout procedures and customer service protocols.
- Operated cash register to process sales transactions accurately and efficiently.
- Answered phone calls from customers regarding product inquiries and purchases.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Proserpine State High School
Proserpine, QLD11-2022
Butler State High School
Perth, WAQuinn's Rocks State Primary School
Perth, WASpringfield Lakes State School
Springfield, QLDSkills
- Cleaning and Sanitation
- Safety Monitoring
- Exercise Management
- Honest and Dependable
- Active Listening
- Animal Care
- Organizational Skills
- Animal Examinations
- Time Management
Accomplishments
- Senior Leader
- Senior Council
- Junior Council
- Junior Leader
- Encouragement Award
- Endeavour Award
Certification
- Certificate I in Business
- Certificate II in Business
- Certificate I in Agrifood Operations
- Certificate II in Agriculture
- Certificate II in Applied Digital Technologies
- Certificate II in Animal Studies
- Veterinary Nurse Consultations Intelligence
- Manual Drivers License (November 2023)
- Certificate IV in Veterinary Nursing - currently undertaking
References
References available upon request.
Timeline
Kennel Hand
Proserpine Veterinary Surgery
05.2023 - Current
Front End Supervisor
Drakes
08.2022 - Current
Front End Supervisor
Woolworths
09.2020 - 08.2022
High School Diploma -
Proserpine State High School
Butler State High School
Quinn's Rocks State Primary School
Springfield Lakes State School
- Certificate I in Business
- Certificate II in Business
- Certificate I in Agrifood Operations
- Certificate II in Agriculture
- Certificate II in Applied Digital Technologies
- Certificate II in Animal Studies
- Veterinary Nurse Consultations Intelligence
- Manual Drivers License (November 2023)
- Certificate IV in Veterinary Nursing - currently undertaking
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