Ciara Upton
Summary
Self-motivated Support Manager brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
11
11
years of professional experience
Work History
Lending Support Manager
RealtyAssist Australia
04.2022 - Current
- Generating invoices and account statements
- Performing account reconciliations
- Prepared employee schedules for maximum coverage during key hours.
- Chasing up overdue payments via phone and email
- Coached employees through day-to-day work and complex problems.
- Created, prepared, and delivered reports to various departments.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Referring debts to third party collection agencies when necessary
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Processing loan applications
- Lodging and withdrawing caveats when required
- Sale calls to current clients and achieving my KPI's
- Assist with ad hoc.
- Monitored employee and customer interactions to assess quality of service.
Admin Officer/ Receptionist
ZIKSU
05.2021 - 04.2022
- Managing office supplies, negotiating prices and placing orders
- Actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
- Assisted in performance management processes and the management of disciplinary and grievance issues
- Maintained employee records (attendance, EEO data etc.) according to policy and legal requirements
- Handling and management of confidential and sensitive information
- Supports and performs administrative requirements to all levels including, CFO, CEO and Board of Directors
- Prepares and edits correspondence, reports, presentations and confidential correspondence.
Crew Trainer/PT Team Member
Hungry Jacks
01.2014 - 06.2021
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Greeted all customers with a smile and provided friendly service to professionally handle every need
- Taught new team members correct procedures for all areas of operations
- Mentored junior employees to improve performance, food safety and customer service
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
Data Entry Junior
Carpet Call
01.2015 - 01.2016
- Managed documents by organising forms, making photocopies, filing records, preparing correspondence and creating reports
- Entered numerical data into databases with speed and accuracy using a 10-key pad
- Corrected any data entry error to prevent later issues such as duplication or data degradation
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
Education
Diploma - Compliance And Quality Assurance Auditing
College For Adult Learning
Online07.2025
Various Institutes
High School Diploma, Coursework in Hospitality, Accounts Management, Occupational Health and Safety -
Ocean Reef Senior High School
Bachelor of Accounting, Accounting, Management, Business Communication and Analysis, Human Resource Management -
ECU
Skills
- Documentation and reporting
- Teamwork and Collaboration
- Employee Development
- Records Management
- Leading Team Meetings
- Customer Service
- Bookkeeping
- Office administration
- Advanced MS Office Suite Knowledge
- Correspondence distribution
- Recruitment and onboarding
- Zoho, PEXA, Xero, Rundl, REX
References
- SAFAA DARWICH, Operations Manager, RealtyAssist, 0408654063
Timeline
Lending Support Manager
RealtyAssist Australia
04.2022 - Current
Admin Officer/ Receptionist
ZIKSU
05.2021 - 04.2022
Data Entry Junior
Carpet Call
01.2015 - 01.2016
Crew Trainer/PT Team Member
Hungry Jacks
01.2014 - 06.2021
Diploma - Compliance And Quality Assurance Auditing
College For Adult Learning
Various Institutes
High School Diploma, Coursework in Hospitality, Accounts Management, Occupational Health and Safety -
Ocean Reef Senior High School
Bachelor of Accounting, Accounting, Management, Business Communication and Analysis, Human Resource Management -
ECU
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