Ciara Willey
Mooroolbark,Australia
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, preparing food and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
6
6
years of professional experience
Work History
Drive-Thru Cashier
Taco Bell
Chirnside Park, VIC
01.2023 - Current
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Greeted customers, took orders, and provided product information.
- Answered customers' questions and provided information on store procedures or policies.
- Trained and mentored new cashiers
- Built and maintained productive relationships with employees.
- Provided leadership, insight and mentoring to newly hired employees to company programs.
Fast Food Cook
Taco Bell
Chirnside Park, Vic
01.2023 - Current
- Cooked menu items based on customer orders.
- Prepared a variety of food items according to customer orders or restaurant recipes.
- Packaged and bagged cooked food and prepared items.
- Used grills, deep fryers and griddles to cook food.
- Followed specific methods for food preparation and proper portioning.
- Helped train and develop new talent.
- Checked completed orders for correct quantity and quality.
- Communicated effectively with co-workers regarding tasks assigned during shift.
- Completed special orders according to customer dietary needs.
Front Counter Cashier/Customer Service Champion
Taco Bell
Chirnside Park, Australia
01.2023 - Current
- Built and maintained productive relationships with employees.
- Organised order taking station to ensure efficient workflow.
- Rotated stock to ensure freshness of products.
- Handled customer complaints in a professional manner while following company policies and procedures.
- Greeted customers promptly and responded to questions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sport Prefect
Ringwood secondary college
Ringwood , VIC
01.2024 - 12.2024
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded students satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to leadership team to maintain a collaborative work environment.
Assistant Coach
Croydon little athletics
Croydon, Australia
01.2019 - 09.2021
- Helping train younger athletes in doing athletics
- My goal was to help them all just do their personal best
Education
Certificate 3 - Hospitality
Swc Training
01-2025
Yr 12 VCE Certificate -
Ringwood Secondary College
Ringwood, VIC12.2024
Certificate 3 - Sport And Recreation
Ringwood Secondary College
11-2023
Diploma - Justice Studies
Swinburne University of Technology
Hawthorn Skills
- Mentoring
- Leadership
- Payment handling
- Order bagging
- Food handling
- Reliability and punctuality
- POS systems operation
- Teamwork and collaboration
- Cleaning and sanitation
- Problem-solving
- Taking and preparing orders
- Customer service
- Supply restocking
Additional Information
Sports prefect at Ringwood Secondary College
Awards
Croydon Centre Champion, 03/19, This award is for best athlete representing the club at a state level, performing the highest level of achievement.
Timeline
Sport Prefect
Ringwood secondary college
01.2024 - 12.2024
Drive-Thru Cashier
Taco Bell
01.2023 - Current
Fast Food Cook
Taco Bell
01.2023 - Current
Front Counter Cashier/Customer Service Champion
Taco Bell
01.2023 - Current
Assistant Coach
Croydon little athletics
01.2019 - 09.2021
Certificate 3 - Hospitality
Swc Training
Yr 12 VCE Certificate -
Ringwood Secondary College
Certificate 3 - Sport And Recreation
Ringwood Secondary College
Diploma - Justice Studies
Swinburne University of Technology