Ciara Wilson
Harrison,ACT
Summary
Motivated ANU Science student seeking an entry-level position in an environmental science-oriented field to gain hands-on experience. Outgoing and friendly, with a strong drive to succeed. Currently experienced in retail and hospitality for a total of five years.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender and Waitress
Kingston Hotel
Kingston, ACT
04.2022 - Current
- Operated cash register and Point of Sale (POS) system for transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer. Prepared both alcoholic and non-alcoholic beverages for customers.
- Resolved customer complaints in a professional manner.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Maintained RSA through monitoring guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Adhered to state regulations regarding serving alcohol responsibly.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Performed opening and closing duties including restocking supplies.
- Managed table bookings for customers.
Front of House Employee
Kmart
Wagga Wagga, NSW
09.2019 - 04.2022
- Aiding customers with self-service machines
- Fixing and operating self-serve machines
- Operating checkouts to serve customers
- Processed payments using cash registers or POS systems accurately and efficiently.
- Fulfilling and packing orders for customers in the online department.
- Gained product and store location knowledge.
- Followed work safety protocols and COVID safety protocols.
- Restocking shelves on the floor and in the stockroom.
- Resolved customer complaints in a professional manner.
- Using the internal phone to answer customer queries regarding online orders.
- Greeted customers and provided friendly customer service.
- Checking customer's bags and purchases at the door.
Education
International Baccalaureate Diploma -
The Riverina Anglican College
Wagga Wagga12-2021
Bachelor of Science / Bachelor of Environment And Sustainability -
Australian National University
Canberra, ACTSkills
- Outgoing and optimistic personality
- Willingness to learn
- Responsible, adaptive and dependable
- Able to work individually or in a team environment
- Excellent customer service
- Punctual
- Enjoys working outside
Affiliations
- Touch Football player, joined club in Canberra in 2023, played previous to this in Wagga for 10 years.
- Runner (Training for a Half Marathon in June 2024, Full Marathon September 2024)
- Tennis player
- Violinist
- Keen gardener with a large indoor plant collection
Certification
- SITHGAM001 - Provide responsible gambling services
- SITHFAB002 - Provide responsible service of alcohol
- HLTAID009 - Provide Cardiopulmonary resuscitation
- HLTAID010 - Provide basic emergency life support
- HLTAID011 - Provide First Aid
- Full drivers license and manual license (NSW)
Timeline
Bartender and Waitress
Kingston Hotel
04.2022 - Current
Front of House Employee
Kmart
09.2019 - 04.2022
International Baccalaureate Diploma -
The Riverina Anglican College
Bachelor of Science / Bachelor of Environment And Sustainability -
Australian National University
Similar Profiles
Nergui DorjpalamNergui Dorjpalam
Skilled Laborer at Kingston HotelSkilled Laborer at Kingston Hotel
Pema ThinleyPema Thinley
Chef at Kingston HotelChef at Kingston Hotel
Gabriella CameronGabriella Cameron
Bartender at Kingston Hotel Pty LtdBartender at Kingston Hotel Pty Ltd