Summary
Overview
Work History
Education
Skills
Availability
References
Timeline
Generic

Ciaran Dunlop

Southbank

Summary

Experienced and enthusiastic Digital Product Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and technical acumen to provide expertise to client organizations improving digital customer experiences & business performance.

Overview

5
5
years of professional experience

Work History

Consultant Product Manager

Veriteer
04.2022 - 09.2023
  • Responsible for identifying clear product vision and resulting strategy, creating roadmap for both backend billing product and front end consumer facing navigation application
  • Responsible for gathering, analyzing and synthesizing user feedback, market research and data to define product requirements
  • Responsible for outlining OKRs and track progress against targets to meet agreed product goals
  • Responsible for sprint ceremony planning and implementation (daily stand-ups, sprint planning and retrospectives)
  • Responsible for cross team alignment of product efforts to ensure silos are avoided, blockers are removed in efficient manner and product is successfully launched (Product/Engineering/Business/UX, Operations).

Consultant Product Owner

Veriteer
08.2021 - 04.2022
  • Responsible for bug management process including initial investigation, ticket creation, progress tracking and reporting
  • Responsible for reporting key metrics, progress and updates to all key stakeholders, fielding questions and articulating value product/release unlocks for business (safeguarding 430,000 key assets)
  • Responsible for backlog refinement and prioritization, based on business value
  • Responsible for Product health data analysis and ownership of data health engineering initiatives to decrease potential future bugs and increase business trust in telemetry data
  • Responsible for gathering, analyzing and synthesizing user feedback, market research and data to define product requirements.

CX Consultant

Veriteer
03.2021 - 08.2021
  • Responsible for market trend analysis and presentation to client Research team to be used in their annual board meeting, to inform decision making on the global e-commerce offering (-$100B organization)
  • Outputs included both qualitative and quantitative information, visualized in clear and actionable way
  • Some example outputs: Analysis and evaluation of threat to businesses of digitalization in grocery market and across other key industries such as Fashion and Electronics
  • Development and visualization of market trends, competitor analysis and business model case studies showing key attributes, performance statistics, investments made and actionable recommendations.

Financial Crime Analyst and Controller

PwC
08.2018 - 02.2021
  • Responsible for analysis of large data sets ($100Ms) and customer files for some of largest retail banks and financial Institutions to enable their compliance obligations were met
  • Responsible for working directly with client teams to review and redesign complex business processes
  • This involved creation of process maps across all stages of customer journey for inclusion in employee onboarding training (-3M customers)
  • Responsible for evaluating and synthesizing customer and stakeholder feedback to generate prioritized task list for business teams to improve operations.

Education

MSc Accounting -

Queen’s University Belfast
Belfast, Northern Ireland
06.2018

Skills

    Strategic thinking

    Customer Centric Mindset

    Communication Skills

    Data Driven Analytical

    Technical Aptitude

    Financial Acumen

Availability

Available immediately

References

Available upon request

Timeline

Consultant Product Manager

Veriteer
04.2022 - 09.2023

Consultant Product Owner

Veriteer
08.2021 - 04.2022

CX Consultant

Veriteer
03.2021 - 08.2021

Financial Crime Analyst and Controller

PwC
08.2018 - 02.2021

MSc Accounting -

Queen’s University Belfast

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Ciaran Dunlop