Summary
Overview
Work History
Skills
Accomplishments
Qualifications
References
Timeline
Generic

Ciaran Mitchell

Perth,WA

Summary

Seasoned Sales Director bringing 15 years' executive-level experience in face to face sales solutions. Talented leader with proven strengths in change management, high-performing team leadership and key business development. Demonstrated proficiency with market trend analysis, sales forecasting and profit-generating strategies. A strong commercial acumen and an excellent track record of successfully growing organizations and increasing revenue.

Overview

17
17
years of professional experience

Work History

Property Manager

Belle Property
CAIRNS, QLD
05.2023 - Current
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.

Project Sales Director

Wyndham Desintions
Port Douglas, QLD
05.2017 - 12.2022
  • Work to and exceed all budgets in relation to sales, profitability, and customer retention.
  • Exceed all targets with internal and external audits.
  • Report directly to Vice Presidents on all aspect of the business.
  • Create and maintain strong relationships with all stakeholders.
  • Promote and represent the company in the highest light through all interactions both within the corporation and outside.
  • Uplift of site achieved profit from 85% of target for year ending 2018 to 112%.
  • Built a winning culture and a sense of ownership of our team brand through the reorganization of the team leading to a 22% reduction in staff sick leave.
  • Promoting from within and managing out non contributors to increase employee engagement scores by 30%.
  • Introduced cross training over all departments to better understand needs and targets of all staff and maximise all team KPI's.
  • Presented sales proposals to prospective customers to build new opportunities.
  • Hired and trained talented employees to build valuable, skilled sales team.
  • Cultivated strong relationships with key organizations and professionals to support future business growth objectives.
  • Analyzed business and sales targets using critical problem-solving skills.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.

Sales Rep / Manager / Director

Wyndham Vacation Ownership
05.2013 - 05.2017
  • Conducted Face to face on the day sales presentations
  • Close sales for the team and achieve individual targets
  • Write, deliver and implement training programs
  • Analyse staff performance and write Personal Performance Plans
  • Support managers and directors and deliver their strategies
  • Develop relationships with all departments
  • Learn all aspects of the business and industry
  • Achievements:
  • Reduced team by 50% through strict personal performance plans and started an attitude focused recruitment drive which reduced payroll cost from 22% to 16% in line with budget and grew long term productivity
  • Achieved a volume per guest lift of 18% on average over the whole team
  • Lifted customer satisfaction scores by 10% rise by introducing an inter site competition to help re- enforce company unity and drive up production
  • As a result, I was promoted through the company.

Centre Manager

Workspace Group
London
01.2007 - 11.2012
  • Contact point with external parties on estate sales and joint ventures
  • Troubleshoot at varies estates in times of crisis management
  • Oversaw development projects, as well as on site project management
  • Identified and managed issues in all aspects of commercial property
  • Reduced liabilities through H&S management on high risk sites
  • Conducted monthly analysis of KPIs and NPR reports
  • Ongoing and continuous successful management of properties, finances and staff.

Skills

  • Budgeting and P&L
  • Networking and Relationship Building
  • Persuasive Negotiations
  • Interdepartmental Collaboration
  • Staff Training and Development
  • Verbal and Written Communication
  • Operating Procedures and Policies
  • Performance Evaluations
  • Detail-Oriented
  • Team Recruiting and Onboarding
  • Presentations and Public Speaking

Accomplishments

  • Grew over 100 tenants, including industrial, development and business centres
  • Built strong business relationships to increase occupancy by 35%
  • Delivered profitable results with a year on year 10% growth
  • Top 5% on mystery shopper results
  • Career development from managing a single small industrial estate, to overseeing 5 estates
  • Promoted from Sales Manager to Project Director, in less than 12-months.

Qualifications

  • Full, clean HR driver’s licence
  • White Card
  • Diploma in Personal Training REPS (Register of Exercise Professionals)
  • Certificate in Managing Safety Institute of Occupational Safety & Health
  • Presidents Council recognition for highest sales over 17 sites
  • ATHOC Team of The Year winner.

References

References Available upon request

Timeline

Property Manager

Belle Property
05.2023 - Current

Project Sales Director

Wyndham Desintions
05.2017 - 12.2022

Sales Rep / Manager / Director

Wyndham Vacation Ownership
05.2013 - 05.2017

Centre Manager

Workspace Group
01.2007 - 11.2012

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Ciaran Mitchell