Cicih Setiawati

• BukuBuku is accounting and bookkeeping firm servicing the needs of Indonesian and offshore corporations in Australia, Singapore, UK, and Hong Kong
• With over 30 staff in Bali we are Indonesia’s largest trusted Xero partner
• While at BukuBuku, I lead the following key startup and growth activities of the business
• Development of Accounting and Bookkeeping packages and service offerings to clients including: Accounting and Bookkeeping, setup of Indonesian payroll and integration with Xero
• Meeting with and consulting with Xero Accounting and Bookkeeping customers of BukuBuku
• All regular book keeping and accounting tasks
• Setup, integration of VEND point of sale with Xero Accounting
• Management of customer specific finance needs including stock control, sales on consignment, accommodation and Villa finance, and cash management
• Training of Xero for customer data entry, and book keeping staff
• Setup of company operations, and processes including recruitment of staff
• Design of business processes, monthly consulting packages and training of staff
• Reached out to potential customers via telephone, email and in-person inquiries

• Pulled orders quickly to maintain demanding productivity goals.
• Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Removed items from shelves or storage bins and scanned tags.
• Checked inventory and selected products from specific locations based upon availability.

Adrift Clothing is one of the leading fashion companies based in Woolloongabba. They manufacture their garment in Bali where they own the factory for garment production. I was working in Adrift for 2 days/ week with my responsibility below.

● Managing their Bali team

● Managing their Bali Xero account

● Sourcing for new fabric supplier

● Get their export import licence for Bali company

● Import product to Cint7 and sync with account

● Maintaining communication with tax consultant and legal advisor

● Managing job applications, organising the job interview for Bali staff.

• Working at a digital and web development agency (www.salsadigital.com.au) :
• Managed all day to day accounts processing, invoicing, receivables management
• Book keeping, bank reconcilliations, payroll, income and gst tax management
• Preparation of management reports including weekly prep of P&L, Balanace Sheet, and Cash flow statements
• Budgeting and forecasting, and liaison with management regarding the same

• Working from Australia on an Indonesian classified advertising portal business in the employment market (www.jobloker.com) :
• Working with management team, developed a range of customer sign up and customer care processes, including template communications, CRM workflow processes post customer acquisition
• Development of EDM/Email marketing campaigns
• Development, setup and execution of a programme of email marketing campaigns to Employers and Jobseekers in Indonesia
• Development of English language translations for website and online marketing materials
• Working closely with business owners to plan, and manage outbound telemarketing to business owners and recruitment companies in Indonesia
• Developed a strong understanding of the Joomla content management system, content uploading & management

• Working with Salsa Digital’s off-shore web development agency “Nacho Media”, the role involved liaison and client management through each stage of website development:
• Running client initial engagement workshops, planning sitemap, and site architecture / content structure
• Receiving / handling of client content, preparing development briefs for off-shore development team
• Managing initial briefing and handover of projects to Indonesia
• Day to day liaison with clients regarding site progress, delivery to milestones, functional clarificaitons regarding site functionality
• Content loading, website functional systems testing, and handover to customers
• Running customer training sessions in Joomla CMS, osCommerce & Magento eCommerce systems
• Meeting with customers to discuss site progress, presenting finished site functionality
• Administration of customer invoicing and billing
• Developed strong experience with website development processes, off shore development and outsourcing, and customer expectation management and project management.

• Working one of Australia’s leading online sellers of Ugg Boots – http://www.fluffyfootwear.com.au
• Manage all aspects of customer service, book keeping, order fulfillment, stock ordering, stock control
• Selected Contributions:
• Developed ordering processes and stock control procedures for tracking orders and recording stock adjustment, and re-ordering
• QuickBooks processing of sales receipts, supplier orders, reporting, bank reconciliations, BAS/PAYG returns, and tracking of stock through Quickbooks stock control
• Personally handled customer communication and phone inquiries regarding order status for 3000 orders in first 9 months
• Developed a good understanding of the Magento eCommerce framework, product loading and maintenance.

• Co-ordination of regular newsletters and communications with customers
• Reporting to company owners on agency financial results
• Completed data entry to record call notes, suggestions and questions
• Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track
• Responded to customer calls and emails to answer questions about products and services
• Assisted call-in customers with questions and orders
• Communicated with clients regarding account services, statements, and balances