Cidalia Bersais

Key Responsibilities

• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
• Documented daily production and materials using Microsoft Excel to track data.
• Completed cash and credit card transactions accurately using POS software.
• Managed inventory and ordered supplies to keep the location well stocked with necessary supplies.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Analysed sales figures and identified areas for improvement.

Achievements

• Managed up to over 30 customer calls a day.
• Lead and managed a team of 10 on registers.
• Successfully hit the sales target multiple times.

• Prioritized helping customers over completing other routine tasks in the store.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Stocked merchandise, clearly labelling items, and arranging according to size or colour.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.
• Trained new waitstaff on proper food handling, customer service and safety procedures.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.