Cielo Carrera
Mount Barker,SA
Summary
Dedicated administrative coordinator with a proven track record in elevating customer satisfaction and managing high call volumes. Expertise in relationship building and quality assurance drives impactful service delivery.
Overview
8
8
years of professional experience
Work History
Administrative Coordinator
Aboriginal Health Council of SA
Adelaide , SA
03.2025 - Current
- .Elevated customer satisfaction by addressing issues with informed and approachable service.
- Conducted testing of software and systems to ensure quality and reliability.
- Managed a high volume of calls (20-40 daily) service enquiries from internal and external stakeholders
- Delivered consistent customer service excellence, contributing to high satisfaction and retention rates
- Built and maintained strong working relationships with 20+ external partners, improving service delivery outcomes and response times
Placement Coordinator
Celtic Training
Adelaide , SA
09.2024 - 03.2025
- Executed end-to-end coordination of 70+ concurrent placement requests monthly, meeting service requirements within KPIs.
- Served as primary contact for incoming calls and email inquiries, resolving issues efficiently in high-volume settings.
- Allocated placements to appropriate service providers, ensuring alignment with operational requirements.
- Established and maintained strong relationships with 16 external partners, enhancing service delivery outcomes.
- Responded to urgent requests by coordinating timely solutions and managing escalations effectively.
- Maintained accurate records across systems, ensuring data integrity and compliance with organizational processes.
- Delivered exceptional customer service, contributing to three new partnerships.
Campus Coordinator
Australian Pacific College
Adelaide, SA
01.2022 - 03.2024
- Oversaw daily operations in a fast-paced service environment, managing high volumes of student inquiries and administrative requests.
- Supervised a team to ensure efficient service delivery aligned with KPIs and organizational standards.
- Coordinated resource allocation and service support across multiple stakeholders to enhance operational flow.
- Developed effective stakeholder relationships to consistently meet service expectations.
- Implemented process improvements that increased operational efficiency and reduced response times.
- Managed escalations and complex inquiries, applying problem-solving skills for timely resolutions.
Customer Service Coordinator
GLISH
Mexico City, Mexico
02.2018 - 01.2023
- Handled 30 - 40 daily enquiries via phone and email, ensuring accurate and timely responses
- Maintained detailed records using CRM and internal systems, supporting efficient workflow and service tracking
- Delivered high quality customer service to 150 international students and external stakeholders whilst managing multiple competing priorities in a fast-paced environment
- Supported reporting and administrative processes, ensuring accuracy and attention to detail
Education
Post-Degree Certificate - Project Management
Coursera
Google08-2022
Bachelor of Arts -
Autonomous University of Chihuahua
Chihuahua, Mexico.07-2020
Skills
- End-to-End Work Order Management
- Preventative & Reactive Maintenance Coordination
- High-Volume Service Request Handling
- Customer Service Excellence & KPI Delivery
- Stakeholder & Contractor Relationship Management
- Priority Response & Escalation Management
- Scheduling & Resource Allocation
- Contact Centre & CRM Systems (incl SharePoint)
- Communication (Verbal & Written)
- Problem Solving & Attention to Detail
Timeline
Administrative Coordinator
Aboriginal Health Council of SA
03.2025 - Current
Placement Coordinator
Celtic Training
09.2024 - 03.2025
Campus Coordinator
Australian Pacific College
01.2022 - 03.2024
Customer Service Coordinator
GLISH
02.2018 - 01.2023
Post-Degree Certificate - Project Management
Coursera
Bachelor of Arts -
Autonomous University of Chihuahua