Ciera Bayley
Perth,WA
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Property Manager
Perth Property Management
02.2022 - Current
- Handled tenant complaints/maintenance promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs and completed rental inspections through out tenancy.
- Followed up on arrears in align with company policies.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Administered operations to handle needs of more than 150 tenants across 110 properties.
- Kept properties and paper work in compliance with local, state and federal regulations/legislation.
- Communicated effectively with owners, tenants, and contractors.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings, inspections and client appointments.
- Responding and clearing emails daily.
Assistant Venue Manager
Mason Mill
11.2020 - 02.2022
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Supervised events from start to finish.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with strong work ethic.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Senior Barista
Orchard Espresso
08.2019 - 11.2021
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Packaged bagels, muffins and other food items for customer purchase.
- Promoted additional items with beverages, increasing store sales.
- Used POS system to accurately enter orders and process payments.
Duty Manager
Roleystone Country Club
06.2016 - 11.2020
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Checked stock levels and did weekly ordering for Bar and front of house.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
Cosmetic Tattoo Skill Set - Beauty
South Metropolitan TAFE
Murdoch, WA2021
License - WA Property Management
Department of Mines Industry And Resources
Perth, WA2021
Diploma - Beauty Therapy
WA Academy
Bentley, WA2020
Approved Manager - Red Card
Liquor Licensing
Perth, WA2020
Course - Manage Legislative Responsibilities - Alcohol
Access All Areas Training
Perth, WA2020
Diploma - Specialist Makeup
WA Academy
Bentley, WA2016
RSA - Responsible Service of Alcohol
EOT.EDU.AU
Perth, WA2016
Advance Diploma - Digital Cinema
Central Institute of Technology
Perth, WA2015
Diploma - Cinema, Screen & Media
Central Institute of Technology
Perth, WA2014
Skills
- Property Management Software Understanding
- Coordinate Documents
- Scheduling
- Report Preparation and Analysis
- Excellent Multitasking Abilities
- Administration and Operations
- Organizational Skills
- Handling Complaints
- Microsoft Office
Timeline
Property Manager
Perth Property Management
02.2022 - Current
Assistant Venue Manager
Mason Mill
11.2020 - 02.2022
Senior Barista
Orchard Espresso
08.2019 - 11.2021
Duty Manager
Roleystone Country Club
06.2016 - 11.2020
Cosmetic Tattoo Skill Set - Beauty
South Metropolitan TAFE
License - WA Property Management
Department of Mines Industry And Resources
Diploma - Beauty Therapy
WA Academy
Approved Manager - Red Card
Liquor Licensing
Course - Manage Legislative Responsibilities - Alcohol
Access All Areas Training
Diploma - Specialist Makeup
WA Academy
RSA - Responsible Service of Alcohol
EOT.EDU.AU
Advance Diploma - Digital Cinema
Central Institute of Technology
Diploma - Cinema, Screen & Media
Central Institute of Technology
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