Cilla Sen

• Information Service Delivery and Client Support Research

Services

• Electronic and Collection Services
• Leadership, Management, Professional Service Delivery
• Developed strategic initiatives that improved service delivery and customer satisfaction.
• Stakeholder Relationships
• Implemented process improvements resulting in reduced operational costs and increased efficiency.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Provided education and training for clients and library staff in the discovery and application of Library resources and services to support evidence based clinical practice.
• Oversaw budget management, optimizing resource allocation for maximum impact on patron services.
• Evaluated staff performance regularly, offering constructive feedback and opportunities for professional growth.
• Conducted regular assessments of collection development strategies, ensuring alignment with evolving user needs.
• Provided expert research consultancy to patrons in need of specialised guidance on various topics or disciplines.
• Promoted information literacy through workshops, presentations, and one-on-one consultations.
• Forged partnerships with other libraries nationwide to share resources and expertise for mutual benefit.
• Facilitated knowledge sharing among staff members through regular meetings, training sessions, and collaboration opportunities.
• Optimized collection management strategies, ensuring a balanced array of materials while staying within budget constraints.
• Enhanced user experience by conducting regular assessments of library policies and procedures, making necessary improvements where needed.

• Guided users in research methodologies and resource utilisation to enhance information retrieval skills.
• Established partnerships with other libraries for interlibrary loan agreements allowing users greater access to external resources not held within our collection.
• Assisted users in navigating databases, search engines, and catalogues for efficient retrieval of information needed for their policies, projects and research.

• Created engaging displays showcasing new arrivals or highlighting specific subjects in order to draw attention from visitors and encourage exploration of library resources.
• Enhanced library patron satisfaction by providing timely and accurate information through expert research and reference services.
• Developed and conducted informative workshops on various topics, improving patrons'' research skills and resource utilisation.
• Provided exceptional customer service through responsive communication via email, phone calls, chat sessions, or face-to-face interactions with patrons.

• Referencing, cataloguing and loaning of books, a range of local, national and international journals, videos and teaching kits at a variety of levels from popular works to academic texts.
• Cataloguing of all resources directly onto the DBText database and an in-house FPWA Library Classification Scheme.
• Journal & journal article accessioning.
• On-line book ordering, thesaurus / keyword maintenance.
• Overdue & acquisition reports using employing the DB Text Version 10.0 automated systems.
• Assisted in website maintenance and updates using BAM Portal Content Management Systems.
• De-selection of obsolete publications (print & online)
• New project - Digitising of newspapers and journals.

• Circulation desk duties include processing of issues and returns, processing memberships, answering telephone enquiries, collecting of statistics, maintenance of branch requests, reservations and the handling of client financial transactions.
• Provide technological assistance to clients in the library.
• Shelve library material and maintain order of library collection.
• Process new local non-print materials.
• Repair and maintenance of all branch’s non-print stock.
• Assist with incoming exchange stock.
• Document Delivery service.

Main Achievements:

• A thorough knowledge of the procedures and practices working in a public
  library environment having covered a broad range of administrative duties in library administration support, strong technical skills.
• Awareness and understanding of cultural diversity.
• Being assertive and negotiating within a team.