Cin Tremblay
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
17
17
years of professional experience
Work History
SIL Service Manager
Afford
03.2021 - 01.2024
- Rostering for three SIL sites
- Managed multiple teams of support staff, ensuring industry standards and participant satisfaction.
- Incident report management.
- Implementation of management plans such as Behaviour Support plans, Epilepsy Management Plans, Diabetes Management plans ect
- Provided emergency response during shifts and on-call.
- Established and maintained effective communication with support staff, and external Ailed Health professionals to promote high quality supports.
- Implementing staff training programs.
- Billing of participant supports to NDIS and Plan Managers.
- House management including liaising with trades, payment of house related invoicing.
- Maintaining participant documentation inline with NDIS standards.
Customer Care Representative
Nextt
11.2018 - 03.2021
- Managed confidential participant records in accordance with privacy regulations.
- Assisted participant to find appropriate support staff.
- Assisted support staff to provide appropriate supports for participants.
- Served as liaison between participants, families and Ailed health professionals.
- Reporting officer for PRODA
- Created service bookings for participants using NDIS and Work-Safe portals.
- Training of support staff on completing Incident reports.
Individual Support Service Manager
Autism Plus
05.2013 - 11.2018
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Rostering
- Reviewed clinical documentation to asses standards and quality of care.
- Enhanced participant care by implementing efficient processes and utilizing resources effectively.
- Championed quality improvement projects to identify areas of inefficiency, resulting in more streamlined operations.
- Mentored new support workers, providing guidance on organisational policies and procedures, fostering professional growth and development.
- Resolved conflicts among team members promptly and effectively, maintaining a harmonious work environment.
- Assisted in the recruitment process by interviewing potential candidates, contributing to a strong support staff workforce.
- Fostered an inclusive work environment that valued diversity among staff members and encouraged collaboration across disciplines.
- Promoted evidence-based practices among support staff by staying current on industry trends and research, sharing knowledge with colleagues.
- Provided emergency response during shifts and when on-call.
- Established and maintained effective communication with support staff, and external Ailed Health professionals to promote high quality supports.
House Supervisor
Autism Plus
11.2007 - 05.2013
- Enhanced participant care by implementing efficient processes and utilizing resources effectively.
- Streamlined communication between departments for improved patient flow and satisfaction.
- Managed support staff rosters to ensure optimal coverage during peak hours and reduced overtime costs.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients, resulting in better outcomes.
- Evaluated staff performance regularly and provided constructive feedback, leading to increased competency and productivity.
- Incident report writing
- Training of support staff on completing Incident reports.
Disability Support Worker
Autism Plus
01.2007 - 11.2007
- Improved participant independence by developing personalized support plans tailored to individual needs and goals.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted participants in all personal care requirements.
- Assisted participants with Medication administration
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing and industry standards.
Skills
- Goal Setting
- Relationship Building
- Employee Relations
- Staff Motivation
- Client Retention Strategies
- Problem-Solving
- Service Documentation
- Staff Supervision
- Policy and Procedure Enforcement
- Culture development
- Customer Service
- Employee Training and Development
- Performance Evaluations
Timeline
SIL Service Manager
Afford
03.2021 - 01.2024
Customer Care Representative
Nextt
11.2018 - 03.2021
Individual Support Service Manager
Autism Plus
05.2013 - 11.2018
House Supervisor
Autism Plus
11.2007 - 05.2013
Disability Support Worker
Autism Plus
01.2007 - 11.2007
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