Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Cinata Strickland

North Kellyville,NSW

Summary

Attentive Administration Assistant with proven skills in customer relations and problem-solving. Manage high call volumes with excellent multitasking and prioritization skills. Converse easily with people of different backgrounds to prove industry-leading service. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

15
15
years of professional experience

Work History

Customer Service Consultant

Legend Corporation
02.2022 - Current
  • Excellent organizational skills
  • Time management
  • Communication
  • Managed customer escalations to senior staff or management when necessary, ensuring an appropriate level of attention was provided for resolution.
  • Handled high call volumes while maintaining courteous and professional demeanor.
  • Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
  • Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
  • Identified upselling opportunities during interactions with customers, promoting additional products or services that resulted in increased revenue.

Warehouse Supervisor

Flexicon
10.2017 - 11.2021
  • Supervised warehouse operations by managing employees during shifts.
  • Time management
  • Used warehouse management software to reconcile daily inventory.
  • Managed team of warehouse workers for optimal scheduling, task delegation, and overall productivity
  • Task oriented
  • Organizational skills
  • Completed daily operations on time and maintained high standards of accuracy.
  • Managed merchandise inventory transactions.
  • Handled day-to-day shipping and receiving overseeing more than 2700 packages per day.

Retail Store Manager

Specialty Fashion Group
05.2013 - 08.2017
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed store organization, maintenance, and purchasing functions.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.

Warehouse Assistant

Cerebos Gregg's
09.2009 - 10.2012
  • Excellent organizational skills
  • Time management
  • Attention to detail
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Maintained safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Cleaned and maintained warehouse in compliance with OSHA
  • Responded promptly to customer inquiries regarding order status, providing exceptional service while resolving any issues that arose.
  • Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
  • Participated in ongoing training opportunities to stay current on industry best practices and enhance overall performance as a Warehouse Assistant.

Skills

  • Organizational skills
  • Time management
  • Decision making
  • Computer Proficiency
  • Attention to detail
  • Project management
  • Communication
  • Planning
  • Customer Service
  • Problem-solving abilities
  • Appointment Scheduling

Accomplishments

In-House Training


  • Leadership Training
  • Management
  • Compliance
  • Professional Development
  • Time management seminar

Timeline

Customer Service Consultant

Legend Corporation
02.2022 - Current

Warehouse Supervisor

Flexicon
10.2017 - 11.2021

Retail Store Manager

Specialty Fashion Group
05.2013 - 08.2017

Warehouse Assistant

Cerebos Gregg's
09.2009 - 10.2012

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Cinata Strickland