Cindy Attwood
Georgetown,QLD
Summary
Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease.
Overview
28
28
years of professional experience
Work History
Cleaner
Etheridge Shire Council
03.2023 - Current
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Tourism Adminitration Librarian Officer
Etheridge Shire Council
03.2021 - 04.2022
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Optimized space utilization within the library facility through thoughtful design and organization of physical layouts.
- Greeted patrons warmly and offered to assist with issues or needs.
- Resolved patrons' complaints tactfully and professionally.
- Managed collections of print and electronic data for public and private access via reference and borrowing.
- Supported digital library collections containing e-books, audiobooks and digital media.
- Located requested books on shelves and in library database and fetched items for patrons.
- Tracked loans of media equipment and materials.
- Proven ability to develop and implement creative solutions to complex problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained extensive knowledge in data entry, analysis and reporting.
Cleaner
Shalom Christian Colledge
01.2017 - 12.2017
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Provided assistance to other staff members with cleaning of difficult areas.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Maintenance Gardener
Etheridge Shire Council
03.2014 - 03.2016
- Enhanced landscape aesthetics by executing regular maintenance tasks such as pruning, trimming, and mowing.
- Educated clients on proper care and maintenance of landscaping projects.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Collaborated with fellow gardeners for efficient task completion, fostering a positive work environment.
- Designed programs for landscape maintenance, pest management, composting, and other related topics.
- Maintained grounds by trimming, weeding, and general clean-up.
- Cultivated and replanted trees and plants to maintain landscaping areas.
- Developed and maintained efficient irrigation system for outdoor areas.
- Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
- Prepared soil for planting and sowing.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Ensured safety and cleanliness of public spaces by removing debris, weeds, and litter from gardens and pathways.
Assistant Manager, Customer Service
Mount Surprise Store
01.2013 - 12.2013
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced wait times for customers through efficient task delegation and resource allocation.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Followed through with client requests to resolve problems.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Cashier
Iga Ravenshoe
09.2010 - 08.2011
- Assisted customers with returns, refunds and resolving transaction issues.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Set up new sales displays each week with fresh merchandise.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Short Order Cook/Bar Person.
Mount Surprise Hotel
01.2009 - 04.2010
- Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
- Prepared food items according to recipe to drive quality and consistency.
- Implemented time-saving measures that allowed for quicker order turnaround without sacrificing quality or presentation standards.
- Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
- Handled high-pressure situations with grace, keeping up with fast-paced demand during peak hours while maintaining focus on accurate food preparation.
- Increased order accuracy by effectively communicating with front-of-house staff regarding customer preferences or dietary restrictions.
- Planned order execution to simultaneously deliver items ordered together.
Customer Service
McDonald's Restaurant
12.2001 - 12.2004
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong communication and organizational skills through working on group projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Reseptionist
Greer And Timms Solicitors
02.2001 - 12.2001
- Scheduled office meetings and client appointments for staff teams.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Assisted with onboarding new clients and securing paperwork completion.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Chef Apprentice
On The Inlet
01.2000 - 01.2001
- Assisted in the creation of daily specials, utilizing seasonal ingredients for fresh, flavorful dishes.
- Prepped daily menu items to quickly deliver upon request.
- Provided support during high-volume service periods, efficiently juggling multiple tasks without sacrificing quality or consistency.
- Worked with chef de partie to learn storage locations of fresh ingredients for daily use by station staff.
- Ensured strict adherence to food safety guidelines, maintaining a clean and safe work environment at all times.
Chef Apprentice/Casual Kitchen Hand
Nicks Swiss Italian Resturant
01.1996 - 01.1999
- Implemented sustainable practices within the kitchen by sourcing local ingredients and minimizing plastic waste where possible.
- Maintained well-organized mise en place to keep work consistent.
- Contributed to an increase in repeat business by consistently delivering outstanding dishes that exceeded guest expectations.
- Expanded culinary repertoire through continuous learning of new techniques and cuisines under the guidance of experienced chefs.
- Developed strong time management skills while balancing various prep tasks with cooking responsibilities during busy shifts.
- Observed different kitchen chefs' preparation of sauces, breads, and other items to gain knowledge in diverse cooking and baking techniques.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Assisted with regular menu updates, refining dish offerings based on customer feedback and market trends.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Education
High School Diploma -
Malanda State High School
Malanda, QLD11.2000
Certificate II - Vocalational Communitcations
Malanda State High School
Malanda, QLD11.2000
Certificate I - Tourism
Malanda State High School
Malanda, QLD11.2000
Skills
- Administrative Support
- Knowledge of cleaning products
- Window washing proficiency
- Sanitation Practices
- Complex Problem-Solving
- Hand and Power Tool Operation
- Professional Appearance
- Communication and Interpersonal Skills
- Strong Work Ethic
- Sweeping and Mopping
Additional Information
MR Truck Licence
Current Blue Card
Current RSA
Current first Aid certificate
ARO Officer
High Risk Licence
White Card
Rural Fire Qualifications - Crew Leader Course
Leadership Course
Basic Fire Fighter Couse
Structural Fire Couse
State emergency service - RCR certified
Traffic controller
Volunteer for community - biggest morning tea
rodeo bar
soccer club funraiser.
Timeline
Cleaner
Etheridge Shire Council
03.2023 - Current
Tourism Adminitration Librarian Officer
Etheridge Shire Council
03.2021 - 04.2022
Cleaner
Shalom Christian Colledge
01.2017 - 12.2017
Maintenance Gardener
Etheridge Shire Council
03.2014 - 03.2016
Assistant Manager, Customer Service
Mount Surprise Store
01.2013 - 12.2013
Cashier
Iga Ravenshoe
09.2010 - 08.2011
Short Order Cook/Bar Person.
Mount Surprise Hotel
01.2009 - 04.2010
Customer Service
McDonald's Restaurant
12.2001 - 12.2004
Reseptionist
Greer And Timms Solicitors
02.2001 - 12.2001
Chef Apprentice
On The Inlet
01.2000 - 01.2001
Chef Apprentice/Casual Kitchen Hand
Nicks Swiss Italian Resturant
01.1996 - 01.1999
High School Diploma -
Malanda State High School
Certificate II - Vocalational Communitcations
Malanda State High School
Certificate I - Tourism
Malanda State High School
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