Cindy Bosse
Parkinson
Summary
Results-driven Assistant Branch Manager experienced in customer service management, operational oversight, and team leadership. Achieved high productivity and efficiency in task completion through effective communication, problem-solving, and adaptability. Focused on delivering exceptional branch operations and enhancing customer satisfaction while fostering an environment of continuous improvement.
Overview
35
35
years of professional experience
1
1
Certification
Work History
ASSISTANT BRANCH MANAGER
Coates Hire
Weipa
01.2021 - 01.2026
- Oversaw daily branch operations, ensuring adherence to safety standards and regulatory compliance.
- Identified and addressed customer needs via in-person interactions, phone, and email.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a hire.
- Fostered customer loyalty through engaging interactions, contributing to increased sales and improved safety practices.
- Developed key customer relationships to increase hires.
- Greeted and assisted customers to foster positive experiences.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated and finalised sales/hires to complete hire.
- Processed orders received from customers within specified timelines.
- Managed equipment deliveries, transfers, pickups, repairs, and breakdowns efficiently.
- Coordinated equipment transport and registration to ensure operational continuity.
- Oversaw fitters and delegated tasks effectively.
- Coordinated sales and completed hire processes.
- Maintained relationships with vendors to ensure timely product delivery.
- Performed follow-up calls with customers after each sale was completed.
- Developed quotes, raised purchase orders, and entered hire agreements to streamline asset management.
- Performed daily bank reconciliations to ensure accurate financial records.
- Meet daily, weekly monthly safety targets.
- Baseplan
Freight Coordinator
Oceania Aviation
01.2014 - 11.2020
- Tracked, traced, and updated freight status to ensure timely deliveries.
- Facilitated communication on freight updates to keep stakeholders informed.
- Collected and secured freight while adhering to safety protocols.
- Established outstanding customer relations to enhance satisfaction.
- Maintained accurate records and performed data entry tasks.
- Delivered products to customers promptly and courteously.
Administration/Induction Coordinator/WH&S/Payroll Officer
JE & J Robinson Pty Ltd
08.2007 - 12.2012
- Coordinated employee induction programs, enhancing compliance with policies and procedures.
- Ensured adherence to workplace health and safety regulations, fostering a safe work environment across all departments.
- Executed accurate payroll data entry using MYOB software, contributing to timely and precise processing.
- Developed complex documents to streamline operations and enhance clarity.
Administration/Payroll Officer
GB Gillespie & Sons Pty Ltd
01.1996 - 06.2001
- Managed payroll processing using MYOB software, ensuring timely and accurate employee payments.
- Maintained organized records for payroll and customer transactions to ensure compliance.
- Streamlined administrative tasks, improving efficiency and reducing processing time for operations.
- Conducted accurate data entry and bookkeeping for financial records.
- Assisted with various accounting tasks, contributing to accurate financial reporting.
- Generated invoices to support billing procedures and maintain cash flow.
- Coordinated induction processes for new employees, enhancing onboarding experience and integration into the team.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Administration/Driveway Assistant/Bookkeeper
Boddington Service Station
07.1991 - 01.1996
- Managed customer service operations to increase client satisfaction and retention rates.
- Processed invoicing accurately to maintain timely revenue flow.
- Performed bookkeeping tasks, ensuring all financial records remained up-to-date.
- Directed vehicle traffic as driveway attendant, ensuring smooth operations and customer assistance.
- Administered payroll functions to ensure accurate and timely employee compensation processing.
- Maintained cash receipts and payments journal to track daily transactions.
- Conducted bank reconciliations to verify account accuracy and resolve discrepancies.
Education
CPR And First Aid Cert
Civil Safety Pty Ltd
Weipa, QLD10-2025
Women in Leadership
LEAP PROGRAM
Weipa, QLD - Online05-2025
LF - Licence To Perform High Risk Work (Forklift)
Civil Safety Pty Ltd
Weipa, QLD01-2021
Qantas online training - Competition and Bribery Law, RACA for Domestic, Qantas Group – Core Induction, Qantas Standards, Human Factors and Non-Technical Skills Training, Freight Receivers Advanced Group B, Consumer Guarantees and the Australian Consumer Law (ACL), Startrack Certificate
Qantas
Weipa, QLD01-2020
Writing Complex Documents -
Inspire Education
Singleton, NSW01-2012
Occupational Health and Safety Consultation -
AW Workwise Pty Ltd
Lake Macquarie, NSW01-2011
Year 11 to Year 12 (Graduated Year 12) -
Narrogin Senior High School
Narrogin, WA01-1991
Primary to Year 10 -
Boddington District High School
Boddington, WA01-1989
Skills
- Bookkeeping and administration
- Customer service and relations
- Data entry and payroll
- Team collaboration
- Forklift operation
- MYOB and Baseplan proficiency
- Time management
- Effective communication
- Mining industry knowledge
- Safety management practices
- Women in leadership
References
- Nathan Weier, Area Branch Manager, Coates Hire, 0429 410 563
- Jack Jennings, Mechanic, Coates Hire, 0448 801 420
- Keri Williams, Manager, Oceania Aviation, 0407 649 631
- Ashleigh Fallon, Manager, Oceania Aviation, 0448 293 080
- Judy Robinson, Owner/Manager, JE & J Robinson Pty Ltd, 0427 611 803
- Gary Gillespie, Owner/Manager, GB Gillespie & Sons Pty Ltd, 0427 770 836 or (08) 9883 8011
Summary
Highly competent, accountable, and results-driven with a proven track record of achievement in my current position in Coates. Proven ability to think laterally and towards achieving set goals, while possessing leadership and team development skills with the ability to manage and resolve difficult situations. Exhibits confidentiality, discretion, tact, diplomacy, and professionalism when dealing with senior management and clientele., To secure a position where I can utilise my skills and experience in a challenging and rewarding role.
Certification
- CPR and First Aid Certificate
- Women in Leadership
- LF - Forklift Licence
- C Class - Drivers Licence
Timeline
ASSISTANT BRANCH MANAGER
Coates Hire
01.2021 - 01.2026
Freight Coordinator
Oceania Aviation
01.2014 - 11.2020
Administration/Induction Coordinator/WH&S/Payroll Officer
JE & J Robinson Pty Ltd
08.2007 - 12.2012
Administration/Payroll Officer
GB Gillespie & Sons Pty Ltd
01.1996 - 06.2001
Administration/Driveway Assistant/Bookkeeper
Boddington Service Station
07.1991 - 01.1996
CPR And First Aid Cert
Civil Safety Pty Ltd
Women in Leadership
LEAP PROGRAM
LF - Licence To Perform High Risk Work (Forklift)
Civil Safety Pty Ltd
Qantas online training - Competition and Bribery Law, RACA for Domestic, Qantas Group – Core Induction, Qantas Standards, Human Factors and Non-Technical Skills Training, Freight Receivers Advanced Group B, Consumer Guarantees and the Australian Consumer Law (ACL), Startrack Certificate
Qantas
Writing Complex Documents -
Inspire Education
Occupational Health and Safety Consultation -
AW Workwise Pty Ltd
Year 11 to Year 12 (Graduated Year 12) -
Narrogin Senior High School
Primary to Year 10 -
Boddington District High School